4th January 2010. Queen Victoria, Southampton. We arrived at around 1330hrs at the cruise terminal, it was in chaos from the start, it took almost 3hrs before we embarked, there were no refreshments laid on apart from small canteen serving tea and stale sandwiches which was over priced. The first night on board was as expected allowing passengers to settle in and the first dinner in the Britannia was OK but nothing special. I spent the evening in the casino and retired around 0130hrs and the next morning went to the "Lido" on Deck 9 for a self service breakfast 1015hrs. Dinner that night was undercooked and lukewarm, the only good thing was the service, the staff in the Britannia were great. It then came about that there was a virus on board and the "Lido" was to close (Not really surprised being served partly raw meat) It should be mentioned that MANY passengers eat in the "Lido" You could obtain tea & coffee but you had to queue and this could be for over 40minutes, if you went to any of the bars for tea or coffee you were charged. The Britannia restaurant for breakfast & lunch only opened the lower deck and ended up with large queues and only after a lot of complaints did they open the upper deck, again, the food was sub-standard as this was supposed to be a luxury cruise ship. (This continued throughout the cruise) I, being one of the fortunate ones did not get sick but those who did were charged for the privilege. Some of the staff in the bars were completely rude. The entertainment on board was at least mediocre but there was a couple of good shows. Disembarking was more chaos as the tannoy system was turned off in the cabins so not many people new what was going on. This is ONLY A BRIEF DISCRIPTION as there is MUCH MORE I must mention that I did the same cruise last year and it was FANTASTIC. In my opinion This cruise was a complete disaster and despite what "Cunard" might say, MANY passengers were and will be complaining as they certainly did NOT get what they paid for. Almost forgot to mention Room Service, 49minutes on the phone then gave up, cabin next to me said he was on the phone for over 1& half hrs