When we got to our state room it was lovely until we looked in the bathroom. the floor was filthy & the toilet was filled with black water. Tried to flush it & it would not flush. Called the front deck & a plumber was dispatched promptly to fix it. He told us it was fixed & the room steward cleaned up the floor.The next morning the used the toilet & would not flush. Again called the desk quite irate & another plumber came to fix the toilet. again he told it was fixed. The next morning used the toilet & this time it would not flush but for some reason the water & content of toilet started to overflow into cabin & out into the hall. We were absoletly mortified & my husband was down at the front desk in a robe going ballistic. Again everyone is extemely apologetic but by this time we are both thinking 3 days of this & we have 16 more days to go. I don't know whether I can stand it.
Anyway the toilet was good for a few days but did break down again. On to all the other problems. The A/C was not working properly all over the ship. Some folks had to go & sleep on the couches in the common rooms because either the rooms were freezing or stifling. Panels from the ceilings fell off & hit people in the head & sprinklers fell out of the ceiling & water poured down the walls.
Holland America had cut staff on this cruise & it was very evident in the dinning room. Our cabin stewards & dinning room steward were wonderful but extremely overworked. We were told in confidence by one of the crew that the ship truly needed at least 2 more weeks in dry dock to be completely finished.When the life boats were used for tenders one of them each time broke down. This really didn't give a lot of confidence if anything did go wrong & we had to abandon ship.
Several of the ports were really bad - Mayaguez, Santa Marta, Corinto(awful). When we finally reach San Diego debarqation was a nightmare. People were standing in the stairwells up to the Lido deck for up to 2 hr. Some people missed flights. Holland America should be ashamed. There were many other problems but not enough space to list. The only compensation HAL were giving was bottles of wine & 1 hr. of free drinks. What if you are a non drinker & the hr. of free drinks was a stampede.
Some people were so fed up before the end of the cruise several of them got off at the various ports & flew home.