Honestly, I don't have much time to write this, and typically would not. I just know that seeing all of the complaints and criticisms on the Dawn made me just a little nervous before I went on my cruise, so just felt I needed to chime in.
I really think that a lot of the negativity that you see in some of these reviews are from a) people that just spend time looking for things to complain about b) are the people that are rude and do not exhibit the best manners and can't understand why the staff might get fed up with all of the passengers that are demanding and rude.
What is the saying? You get a lot more with honey than vinegar, or something like that? (I am sure I slaughtered that one)