Barcelona is such a well organised cruise terminal. It couldn't be easier. We were checked in within 5 minutes of arrival. We could not get into the cabin until 1300 but had a very nice lunch in the Windjammer.
Food had improved dramatically since our last cruise on Brilliance. I felt more effort had gone into the variety.
Staff were generally friendly helpful and attentive especially in the dining room.
The ship has lots of open space and did not seem to be packed at any time.
As this was a Crown and Anchor cruise there were lots of free gifts.
I really liked Anytime dining and it worked well for us.
A very interesting itinerary with lots of information from the Captain about the route.
Guest Relations staff had a take it or leave it attitude.
Noise from the theatre vibrated around our cabin (7014)It was directly above the Pacifica Theatre and it was very annoying. The night before we got arrived in Alexandria they had a staff appreciation show that ended at 2am. It was impossible to sleep through this and I really think it was not acceptable. When we called down to guest relations they seemed surprised we were upset. Avoid the very forward cabins at the front of the ship.
Cost of excursions was grossly inflated. I expect the cruise line to make a profit but we hired a private driver, car and Egyptologist in Alexandria for the same price of the ships tour.
Computer issues. I would not use the computers on board as several people had their email hacked into after checking their email on line. I would not imagine the firewall/virus blockers are updated regularly and there are no dedicated IT staff on board to help.
Disembarkation in Dubai was a fiasco. The passports were not stamped until arrival and it took over two hours for this process.The ship estimated it would only take 45 minutes to stamp 2000 passports! They decided to distribute them by deck and then after this didn't work went to tag colour. This totally confused everyone. The staff giving out the stickers for tours and transfers mixes them all up. We purchased tickets for a city tour and transfer to the Grand Hyatt, We ended up on a bus for Traders hotel. We managed to swap but on our bus to the Hyatt we had people who thought they were going to the airport and two other separate hotels. As this was the first ever time in Dubai some of this was to be expected but they just seemed to have no idea what was happening. The luggage was in the baggage hall completely mixed up we found our red3 bags in the yellow and pink area!! Again no RC staff were in the hall or at the buses to help. I did ask one person were bus 11 was and he said it's one of those 30 over there! As this is the last impression you have of the cruise line and your holiday they really stuffed up and it was very stressful and disappointing.
The casino and sports bar reeked of stale smoke.