The reviews on this site were helpful in many ways. They pointed out certain issues in advance which enabled us to plan around them. We had a great time without any of the rude people that other reviews mentioned - but we had planned ahead to avoid long lines.
San Juan Airport arrival - we used a porter to carry our bags. It came with a big plus - we avoided the large line for cabs to the boat. The porter was $5 and the cab was $23 for the three of us. I wouldn't spend money on the less convenient transfers available through the cruise line.
The Ship: this is our second sailing on the Victory. It's a beautiful boat. We took advantage of a last minute opportunity to upgrade to a suite. It was a little bigger than the usual balcony rooms and came with VIP boarding - a big plus. We used a second porter when we got to the pier...a very worthwhile $10. The VIP boarding process is very quick - less than 15 minutes from arrival to getting on the boat. Cabin tips: Balcony lights only work in port for safety reasons. The A/C control is in the ceiling vent.