Cruise started out OK from Barcelona, but after returning from Rome (Citivechia Port of Call), the entire ship had been put on alert for a nasty virus that was spreading rapidly throughout the ship. I find it hard to believe that NCL did not know that someone with an illness had set sail from Barcelona.
Cabin attendents were very nice and polite, but just not very on top of things. Several times the sign on the door was set to "make up room" or "turn down room", but they did not get to it prior to our return.
On several nights crew cleaners were vacuuming outside our stateroom at 2AM--the rooms are hardly soundproof, and this was not acceptable!
NCL did not inform passengers of the spreading novo-virus and only took steps to increase the hand-sanitation.
NCL adds a $12/day/passenger service charge onto the bill. This was excessive based on the quality of service and the comforts afforded an inside stateroom.
Amount paid for the cruise was commensurate with the value received, but the quality of the food was average and the service provided was below average. I would not recommend the Norwegian Jade or NCL to a friend.