We are a family of four (my husband and I in our early forties and our two boys ages 13 and 10). This was our 7th cruise (all on Princess).
GETTING TO ACAPULCO: We are from the Seattle area, and have learned to not travel the day of embarking on a cruise, for several reasons. 1. Giving us (and the airlines) a few extra days to get us "there" takes a ton of stress off. (We have learned this the hard way) and 2. Getting to our destination early allows us to unwind and get acclimated to the weather and time change (plus it lets us start our vacation a little bit early). So we flew Continental to Acapulco. We loved Acapulco. We stayed at the Grand Mayan resort for 3 nights, and it was incredible. The Grand Mayan was a 10 minute drive from the airport. It was an awesome resort, a family friendly place with a great lazy river, aqua park for kids, the longest pool we have ever seen, great public facilities, and our two bedroom room was spacious (we all loved the soaking pool on our balcony). There was a terrific beach right out front. We had a good pre-Christmas experience there. The only con to the resort is because it is in the "newer" part of Acapulco, it meant it was a 40 minute drive to the older Acapulco/cruise ship terminal area. We found ourselves taking taxis every day, but well worth it. While in Acapulco we saw the cliff divers, Fort San Diego, the artisans markets, the Flamingo hotel, Hardrock Cafe, etc. All in all we had a great time.
EMBARKATION: The day of embarking went fairly smoothly. We got to the terminal early and had no delays, and were on the ship by 1:00pm.
THINGS WE LOVED ON/ABOUT THE SHIP: The location of the Horizon Court is awesome (at the front of the ship with great views). We always like the burger bar and pizza. We liked that the gym was open 24 hours. We loved the way they decorated for Christmas. We thought they did a great job celebrating Christmas for the kids (crafts, cookies to decorate and a visit from Santa). Our boys liked the Ultimate Drink Card, and we used the coffee card daily. We thought most of the crew was upbeat (except for a few pushy servers pushing those drinks). We thought the entertainment was average (The piano man was incredible and very entertaining, we saw a few productions shows, a comedian, and a mentalist who was so so.) Room service was ok (sometimes it took a while and occasionally the order would be incomplete). We loved that the day we went through the canal they had an ongoing informational blurb over the intercom system spouting great and interesting facts about the history of the canal and the procedures to transit the canal. We loved that. We loved that there was always great and uncrowded views going thru the canal (check out the secret passages to the front of the ship on deck 10 and the secret passages on the back of the ships on decks 9 and 10). Tea time is always fun. WE absolutely loved the putt putt golf course on the top.
THINGS WE DID NOT LIKE: We thought the Island was beginning to show wear and tear (for example: the carpets were stained, the fabric seats in the Horizon court were soiled, some rust on our balcony, the couch in the cigar lounged had been feebly repaired.). We missed Skywalkers, we missed MUTS, we missed the International Cafe. We thought the cigar lounge was a "smoker's closet" - gross, small and smelly. We thought the Cruise Director (Frank) was a bit phony. We thought the food had dropped significantly in quality and selection (for example: no escargot and no crab, instead alot of veal, lamb and meatloaf - yep, meatloaf on a cruise ship...hmmm). And late at night there was minimal variety and quantity in the Horizon Court. We had a difficult time deciphering Princess' rules (as to what rules were being enforced and which ones most people could and did ignore.)...for example: if babies/toddlers were NOT potty trained they were allowed in the splash pool only - that rule was never enforced by pool staff. Which was gross considering that children (of all ages - as well as us parents if we so chose to hang out with our kids were limited to using only one pool (I'll expand on that below). Not allowed to wear shorts in the dining room for dinner? - sure you were, we saw several people in shorts that were never turned away. Children were not allowed in the first three rows of the Princess Theater - every time we saw a show in the theater there would be several children in the first three rows and even when they were climbing over the seats and being a huge distraction, they were never asked to leave or move. In fact we never even saw Teen Security on the entire ship. So if Princess is going to state rules then why not enforce them. OK, here's my biggest complaint about this cruise. We booked a mini suite for 4 people, we got a mini suite meant for three people. It was a huge inconvenience. Picture this. We could go from our balcony to our front door without ever touching the ground. Our one son slept on a (less than twin size) pullout couch, our other son slept on a crummy, dirty, flimsy roll a way bed (that we had to roll out in the morning ourselves), that went cross-ways from the pull out bed to our bed. We complained the first night to two people at the Passenger Services Desk and their reply was "we are sailing at full capacity, and really how much time do you plan on spending in your cabin?" We were told they would get back with us the next day - they didn't. Four days later we complained, we were told someone would get a hold of us - no one did. I think Princess' attitude is: once on board we, the passengers are stuck so why make anything better for us. In this case we asked for our situation to be rectified (and we were shut down). I have since written a letter to Princess and am awaiting their reply.
THIS PART APPLIES TO PARENTS TRAVELLING WITH CHILDREN: On the Christmas cruise there were 500 children on board. If you ask me I think Princess "corralled" the children. For example: The back pool is in the adult/pay Sanctuary (off limits to kids and non-paying adults), the Lotus spa/indoor pool was adult only, so besides the splash pool it left children (families) to use the outdoor pool, and during pool games the kids had no pool. That meant if you child had gotten a bit too much sun, oh well, they could not use the indoor pool (that by the way was filled at 1/4 capacity). The kids were scrutinized poolside and reprimanded if they dare jump (feet first) into the pool, definitely not allowed. Kids clubs: When our boys were younger I think Princess did a great job with that 4-7 y/o group. But...the 8-12 y/o are put on auto pilot in front of PS2's and WII's. And my 10 year old son did not have a good time making a grass skirt for tropical island night. My 13 y/o was in the 13 to 17 teen club, and I think there is a big difference between 13 and 17. That group primarily focuses in a social setting (chatting, hanging out, dancing). There were few if any organized activities. So our kids hung out with us most of the time (which was fine with us). What we tell our kids on cruises, is: They have the right to enjoy themselves just like everyone else, regardless of age, but that they do not have the right to negatively impact any other persons right to enjoy themselves.
MISC: There was quite a wide range of age groups. So to any grumpy adults out there that might be reading this, it's not always a kid that pushes the wrong button on an elevator, sometimes it's an adult that changes their mind mid-destination or accidentally pushes the up button when they wanted to go down, so please don't always blame the kids. And to kids out there. Don't scare people by running up or down the stairs taking 4 at a time. Our reflexes are slower and you look like a freight train coming at us. If you asked an older couple they would probably say that the children were running a muck. But if you ask me (from a parent's stand point) I think kids were not appropriately entertained and that they were being punished for being a kid and that they were corralled. It was almost like the ship was too small for kids. TRICKS: It always surprises me to meet people on a cruise that stare cross eyed at me when I order a bowl of strawberries with a side of whip cream for dessert at dinner. They say "can you do that?". Well if you take nothing away from this review, please remember this. Ask away. You might not get everything, but you won't get much if you don't ask. For example: Being in a mini suite we get a glass of champagne upon arrival - we ask for the bottle (and get it), no matter what cabin your in - ask for robes, ask for egg crate on the bed, ask to have your sitting chair of coffee table removed if you need the room, ask for strawberries for dessert or lox for breakfast. I think we are cruising at a time when even the cruise lines are cutting back trying to save money, but it never hurts to ask. We booked this cruise to experience the Panama Canal and that was amazing, awesome and something I think our entire family will always remember. Oh, did I mention that from our balcony, we were all able to touch the canal wall! Those are our favorite pictures. We realize that with any vacation rarely does it go perfectly, so you do the best you can with what you got at the time and we try to make every vacation a wonderful experience. OK, moving on...
DISEMBARKING: My husband walked off the ship early, shared a taxi to the airport, picked up a rental car and came back for the three of us and our luggage an hour later. It worked out perfectly. As for us three disembarking...that was quick and easy as well. From there we drove to Tampa and did Busch Gardens for 2 days, then drove to Orlando and did Universal Parks for 2 days. In Orlando, we stayed at a Universal Property, The Portofino Bay, which is an absolute wonderful and amazing property. The best part is that if you stay at a Universal property, your room card gets you head of the line privileges, which saved us hours of standing in lines waiting to go on rides. On Jan 3rd our flight was cancelled so Delta put us up at a hotel and we arrived home Jan 4th in the evening. They boys were up early and back to school the next day. Oh, it's such a harsh transition from vacation to reality! Happy travels to all.
HUATULCO, Mexico: Huatulco is a small coastal Mexican town. We got off the ship, took a $4 taxi ride into town and just wandered around taking pictures and picking up some souvenirs (vanilla, ceramics, pottery, t shirts and coffee). It was a relaxing day for us. There is a nice beach right by the cruise dock, and there is also some shopping close by the dock. We did know people that went snorkeling close by and seemed to have a good time.
PUERTO QUETZAL, Guatemala: In Puerto Questzel we did a Princess "Antigua on Your Own" tour. We usually do not do ship tours, however I had read that there could be some safety/security issues in this area and also it seemed like most prominent areas of interest involved a lengthy drive. So we boarded a bus to Antigua. We had around six hours on our own there. We had a great time. That is a very picturesque town when the drive there showed only 3rd world poverty. This was by far the best shopping. Items to buy were: jade (although I did not think was so cheap, but did a have quite a selection), textiles (I bought a beautiful leather with a woven fabric panel for $140 dollars, there were also table runners, place mats, pouches, purses, bags, cigars, coffee, wood carvings). We had a very nice day, and because we were high in elevation it was cool and comfortable. We were late leaving Antigua and it was 1 1/2 hour drive, but the ship did wait for us. A fun day, but long.