All we were looking forward to for month was our first cruise on MSC Poesia for the New Year! Embarkation was a smooth sailing and the Port Everglades Staff made us feel more than welcome. Little did we know, those smiles from staff members were the last ones we would see for a week! The Poesia is a beautiful, very clean ship with our cabin and storage leaving little to be desired. However, first impressions didn't hold up too long! Service leaves a lot to be desired and the food is just simply awful. Selections are spares and executed in way of a soup kitchen. The Salad Bar in the Cafeteria was the worst display I have ever viewed and tasted in over 12 cruises. Not to blame the staff, the problem is for sure the training and supervision. "Who Cares" seems to be the slogan of the cruise, problems being brought to attention find the response of arguments. Nobody seems to acknowledge the concerns of the guest, excuses are being made for being " A European Cruise Line". I'm German born and live in the states for the past 15 years, no excuse was good enough for what was presented! For examples, our cruise account card was closed for 3 nights in a row for mistakes on accounting sites. We had wasted lot's of time to fix it, only to be insulted and argued to! New Year's Eve Night Celebration was a great attempt, but poor in execution! There was one single party on the pool deck, guess they didn't think anyone would show. Midnight came around and the Champagne Toast turned into a Stampede with Cruise Staff yelling and pushing and not being able to serve. The after party we were sent to at the Disco, was taken over by staff (on duty),yes, this includes the captain, smoking and drinking and making it impossible for guest to even approach the bar. As a matter of fact, these behaviours were seen throughout the cruise, staff members smoking, taking breaks and hanging in public areas! something you would never ever see on cruise lines like Royal, Princess and Celebrity! Same to say for the Excursion Staff, not trained , poor communication skills and just simply not enough information given to the passengers. We wasted a lot of our time making up for their mistakes in organization! Simply not acceptable!
To MSC, if there is anyone in charge, you need to realize, we the passengers make you successful, without us you don't go too far. We save up for our vacation for quite some time and look forward to it for even longer! I wasted my money and my New Year's Eve on your ship, yet I met great people and shared good times with loved ones! Finally, I hope stopping another in making the same mistake.