Having arrived in San Juan to embark the ship our cases were taken and we were very quickly registered and on the ship. Whilst waiting for our luggage we went off to have lunch, on our return the smell of wine to which you are allowed an allowance was really strong, our friends had wrapped their's inside some clothes inside their suitcase and it has been broken and the whole suitcase full of clothes was ruined, coverd in red wine and at the same time they had managed to break the bottom of one of our cases and break the handle off, so no care taken with your luggage so be warned!!!!!
Dinner in the main dining room is an event in it's self, very long winded, fine if you don't mind waiting, dinner time which was set for 8.30pm was moved to 8.45pm without warning and stayed at that time during the whole cruise. If staying in the same cabins that we did, 8147 & 8149 be advised that 8149 is right next to a family cabin and we had some very noisy teenagers using foul language, so had to call security twice, not a good cabin, the noise can also be heard from 8147. I would like to thank our table waiters Renante and Sonnel who looked after us every evening and did a really good job the best people on the ship in my opinion and the only good thing on this cruise. We dined in the Olympic Restaurant twice worth every penny but very rich food and very filling, but you will enjoy it and it is worth the $30 dollars extra charge, the service is spot on, but they do not do flambe at the table like they say they do.
We did cruise over christmas and new year and the ship was full of children, so if you like the quiet life not a good time to go as it is definately a family ship at this time. When you came in from being on shore for the day your bags are scanned and if you have any bottles of alcohol or cans of beer they will take them away this did cause a few arguments that we saw, the security were very unfriendly on this ship and we have never found this so with any other.
I would say all in all that Celebity seem to have a very good reputation the ship is very nice but that is where it ends, the food is not brilliant and we have had a lot better, the service is not brilliant and you are treated like something they have never seen before, I really don't wish to repeat this experience, everywhere you turned on this ship you just felt that they were trying to extract money from you, even the freshly squeezed orange juice in the morning had to be paid for it never has on any other ship, they have an English breakfast bar but they ran out of English bacon a week before the cruise finished, they even ran out of white bread one morning, crazy. Don't get forced into buying the soda package you can get drinks all day long from the cafe's that you don't have to pay for and the soda packages are expensive, one more way for them to try and make money. The restaurant was not open for lunch for the entire cruise, if you go with other companies even if only 5 people are in the restaurant they are still open, but not celebrity. So all in all 2/10 an experience not to be repeated. Although we had a concierge cabin there are only 2 chairs and a table on this balcony, no sunbed so if you want a sunbed don't go for this class of cabin.