Crown Princess Review

4.5 / 5.0
2,240 reviews

Good Bye Princess!

Review for the Western Caribbean Cruise on Crown Princess
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hoffmans02@comcast.net
First Time Cruiser • Age 60s

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Sail Date: Dec 2009

This is our third Princess Cruise and we noticed considerably, how the attitude of the staff and service has dramatically dropped. We read reviews before booking our Christmas Cruise and dismissed critics that noted poor food as we had not experienced this previously. The level of service and quality of food is a corner that Princess seems to be cutting. Fish on the menu was very poor, over cooked, dry. Nothing was said when we were leaving plates of food uneaten. This has not been the case on Princess in the past, if something was not eaten on other trips, some concern was shown and other choices offered. Our plates were whisked away with no questions asked. The Maitre'd overseeing the dining room had an arrogant attitude and was very condescending when we asked him to change our table to one that was clearly not being used. Our waiter had given us the table number to request, we were told that he shouldn't have given us that information and that he would be in trouble for that!.... What!!! Great Service!!! We also heard him arguing with another passenger regarding her table selection.

We chose to book a table at the Crown Room for a better meal, we were messed around by the reservation people at the restaurant and told we could only get a table at 9:30PM. On reflection of the late time, we decided to cancel and called from our room to reschedule for another day. We were told that they were booked, the reservationist was quite rude. Every time we walked by the restaurant there were many table empty of guests. We decided to pop in at 7:30 on a day that was supposedly booked and were seated immediately. The meal and service was fantastic, please note the restaurant was only a third full and subsequent nights not more than half full. Our room was serviced twice daily and our steward was working hard, although, he seemed very tired and burned out.

We did use the spa and gym. The spa was over the top expensive for the experience and somewhat dirty in the common areas. The ship as a whole seems to be getting tired.

Cabin Review

Balcony and cabin size were great. Decor was tired, the bedspread was pilled up and old. The beds sank in the middle. Toilet was not as clean as it could have been.

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