Sadly, I need to report it was very difficult to deal with the home office of Oceania because we had booked this cruise through an internet agency. Once they were aware of that, they did not want to provide requested information, and we essentially felt like second class citizens.
WE boarded a plane out of DC for Munich. That was nice. We like Lufthansa. Then it was Munich to Vienna. Nice flights. However only my baggage arrived, my husband's did not. We made our way to the ship via bus, not a bad connection. Then a short water bus ride to the ship.
We had, of course filed a report of missing baggage with Lufthansa, and were told it would arrive. However, the plane leaving Munich was too small to carry the "lost" luggage (more than l) and regular passenger luggage to Vienna. His luggage instead had to go to Frankfurt where they have bigger planes. Oh, the joys of air travel!
It was with some trepidation we boarded the Regatta in Venice. If not for other cruise critic members, we may have given it up ahead of time. (thank you cruise critic) It was Saturday when we arrived on the ship; no luggage Saturday. No luggage Sunday, we EMBARK AT 3:00 pm. The Oceania staff was made aware of our dilemma. As we understand it, the "manager" of such things went to Vienna airport himself and we received the luggage at 2:00PM. Yeah Oceania!
We had previously cruised to Venice. We hated it! Never wanted to go back; however, this cruise offered wonderful ports, etc. Now we realize why we hated it; it was July, it was 95 degrees, it was crowded in St. Marks square and walking through the shopping area. Not so in October, less people and we made full use of the water taxis, that in itself is a wonderful experience viewing the grand buildings from the canals on Sunday, watching the pilots of the gondolas, have team races down the canal.
Prior to our arrival in Dubrovnik, Croatia, the cruise critic group met sharing ideas and gathering information.
Our balcony room was lovely and we made use of it throughout the trip even tho there was a cloud that formed when we left Vienna and followed us the entire trip, sometimes dumping rain, sometimes, wind. However, I can understand getting a lesser cabin on this most intesive port venue.
Remember, our luggage was late; well our darling room attendant said we could get free laundry any time. OK a few days later we compiled our laundry. And sent it on. Lovely returned all on hangers, etc.
Then a few days later we received a preliminary bill for charges on the cruise thus far. $58 for laundry. We were perplexed. The laundry ticket clearly said, no charge. However, calls to the laundry billing resulted in no return phone calls to clarify this matter. What to do????
By chance my husband ran into the General Manager of the ship at breakfast buffet. He asked how things were going. My husband related the laundry story. He said, "I'll check into it". Within an hour we received a call from Dennis in charge of laundry who did not call us back previously. He said, there was a mistake, there will be no charge. Yeah Oceania!
Speaking of breakfast, it was delicious as were all the meals on board. The specialty restaurants were especially delightful, but grand dining room great too. It was the best food we have enjoyed on a cruise. Yeah Oceania!
We did not go to much of the entertainment. It is not a Princess ship with extravaganzas. However, a wonderful group from Russia playing classical music, just lovely.
Summary: wE'RE REALLY GLAD WE ATTENDED WHISPERS OF ANTIQUITY