Holiday Cruise - 1st timers: Norwegian Jewel Cruise Review by sukie210
Overall Member Rating
Holiday Cruise - 1st timers
Destination: Western Caribbean
One other problem occurred when I asked for a refund for a snorkeling excursion. The boat that took us out to the reefs had a More broken ladder. The water was really rough and when I tried to get back into the boat, the tour guide had to yank me up so that I wouldn't get cut on the missing handle on one side of the ladder - I was really bruised on my arm. I didn't complain/mention it until the last day when I checked my bill - the excursion director told me that I should have mentioned it earlier in the week - and that he would be unable to refund the money - I believe that it's the responsibility of the cruise line to check out the tour/excursion boats and whether I asked for a refund that same day (I was exhausted and sore!) or the last day was a moot point. IN any case, I'm following up with NCL's customer service tomorrow. There was a lot of what I consider "hard" sales going on - really pushing the purchasing of jewelry, art, drinks, etc. Interestingly enough I didn't see much purchasing going on - either the economy is really affecting purchasing or...people were turned off like I was! The seminars were only so-so. The art director and jewelry expert read mostly from the slide presentations and seemed to stumble quite a bit.
All in all - it was a nice experience - we were there not to purchase a bun ch of stuff, but to relax! - the shows were excellent, the ship never seemed crowded - even though it had almost 2500 guests, the food was very good and except of just a few "bad" customer service situations, the overall cruise experience was well worth it. I do recommend getting a balcony at least once when you cruise as it gives a neat perspective. We purchased the on-board $250 option and will be going on another NCL cruise within the next 4 years. Less
Cabin review: BB10020 Balcony
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