We decided to go as a family for Christmas on the Christmas theme cruise with MSC. What a terrible mistake. I have never seen so many angry people aboard ship before this cruise. Whenever we have sailed with Royal Caribbean we and others have been so very happy. To start with the customer service was unspeakable - a friend who couldn't walk well was told to get her own coffee when she asked a staff member. The staff member told her that she could use the exercise anyway and to go and get it herself!!!!!
A staff member was mopping the deck and knocked over my sister's sodas and he told her that he would not replace them. This is after she paid $3.00 a can for them. She went to his boss and he wouldn't even listen or look at her when she was talking to him about this problem. He REFUSED to replace her drinks and said to her "well you were probably about done with them anyway".
The food was less than enjoyable. We had practically the same foods each meal - there were cold hamburgers and hot dogs and fries every lunch and dinner. The bagels in the morning were like hockeybucks!! There were very few bars open at one time. Limited times to eat.
They also automatically bill you for the tips for each day you are on the ship!! We refused to pay them and had them changed at the reception desk. We believe in tipping people who actually provide a service and contribute to our vacation. And almost everything we had bought while on the ship had a 15% gratutity added in. It was amazing.
Communication was lacking. We are use to Royal Caribbean providing us with information on each port we docked at. Royal has also had meeting for guest to come and listen to some of their staff regarding what to look for and what to stay away from while in port. They would also talk over the loud speaker and tell us information. OH that did not happen on this cruise!!!!!
The staff barely even smiled and there were so few decorations on the ship for Christmas we almost forgot that it was Christmas!!! The decorations were hung up with masking tape of all things !!!!!! so sad for a big cruise line.
There were long lines at the reception and accounting desks to complain it was unreal!!!! We even witnessed a awkward moment between angry staff there -
Good points - loved the Italian lesson with Lavern Le Paul.
Don't waste your time on this cruise. We won't sail with them again.