Dissapointed: Ventura Cruise Review by d murphy
Overall Member Rating
Destination: Eastern Caribbean
My husband has IBS and we went to the spa and they said have acupuncture and you will feel the benefit so he did, he had 5 sessions at a cost of £250 and they put a mud pack on him when he was having his sessions, when he finished his 5 sessions they said buy some mud packs and use them at home, so he did they cost £62,the next day when he was reading about the mud packs we found they were for cellulite, so we took them back to the spa and said in a normal pleasant way, can we have a refund on these please, the guy whom i sure is the manager looked in the bag and i tell no lies he flung his hands in the air and SHOUTED why you people buy these things when you people don't want them, my husband asked if there was a problem returning them and he said no,then again SHOUTED but i don't understand why you people buy them when you don't want them, so my husband started arguing with him, so i said excuse me my husband was treated with a condition which wasn't cellulite and these mud packs state on the box they are for cellulite, so he said OK madame i will refund you, but i couldn't believe the attitude, to happen once on the ship is bad enough but to be spoken to like that twice has just put me right of the ship, my daughter was going to get married on that ship but she has changed her mind, when you pay a lot of money for your holiday the least i expect is nice friendly staff, its a shame the few spoil it for the ones that are nice and friendly, but overall the ship is lovely clean and the excursions are good. Less
Cabin review: DaD504
Cabin D504 was great, it had a balcony and seating area, and it also had a bath and shower i thought this room was ample spacious for 2 people, and the cabin steward Grenville was very nice and polite, he couldn't do enough for you. plus there was no restricted view, also being in the middle you could hardly feel the ship move.