The problem is, where do I start? Getting onto the cruise ship was quite smooth and pain-free. The agents made sure they processed your info and that you were on your way onto the ship fairly quickly. Restaurants - let's start with the lido deck. Horrible food! Long line-ups! Horrible service! On top of that, they ran out of food starting on the 5th day into the cruise...such as milk, yogurt, and bananas to name a few. When I tried to order room service milk, I was told they only had chocolate milk left. I'm sure the kids wouldn't mind! On the first two nights, we went to the Chef’s ART steakhouse where the service was atrocious, the servers themselves had absolutely no personalities, and the food was cold when it was finally served.
The food on the main dinner seating was always cold and the dinner staff was overwhelmed and did not care to fix any issues with our tables food.
Oh and by the way… there was a strong smell of sewage that emanated from the entire ship, the entire time. It was extremely disgusting! Room service food was good but there was a very limited menu to choose from and it usually took 35-55 minutes for it to arrive.
Service - the people who worked on this cruise ship complained and were extremely rude at most times… they would bump me out of the way. I actually had lost an entire trey of food so an employee could walk to a doorway. No security what-so ever….When we were sitting near the pool eating our lunch, we would literally have to block with chairs because kids were running wildly bumping into tables and people. Then where the ADULT pool is, they were tons of kids… I complained and no one did a thing. The staff were not very friendly and a few of them came off as quite arrogant. The housekeeping staff was nice, but they didn't change our linen once during our whole cruise. The sand never got vacuumed from the floor. Our shower curtain had mold on it!! The freaking boat is supposed to be brand new!! Our stateroom had maintenance come over at least 8 times because of power outages. I have travelled on a Mediterranean cruise before this one and the service was amazing. The staff were all friendly, helpful and would bend over backwards to ensure you had the time of your life. Not the case with the Carnival Cruise lines!!
Entertainment - they had some great comedians. But all the other shows were horrible. I would rather go to high school plays instead.
Tendering - this is what they do when there isn't a dock/port big enough to handle a large cruise ship, so they anchor the ship out in the water and "tender" you on lifeboats to the land. The problem is, if you don't have a shore excursion booked, you have to line up in the to get a number….. Well, Belize was a disaster!!!!!!!!!!! We waited in the encore lounge for almost 2 hours to move to a heavily crowded stair case then an extremely choppy boat ride.. Worst thing was that our tenders had no life jackets. People were getting sick and my husband thought our boat was going to cap size because of the wait to get back on our ship was so long… we basically just waited for about 20 min in rough water with no life jackets on board.
Gym - the gym equipment was pretty good but you were always competing with the staff of the ship. It was all Carnival employees in the gym, I felt like I was in the employee gym. Public Washrooms - these washrooms were absolutely unclean, they had no toilet paper in the stalls, they didn't refill the paper towels and there was no soap to wash your hands. This was on day 2 of the cruise. It was like Carnival put as many passenger son board but no staff for anything..
To sum it all up, this cruise on the DREAM was absolutely terrible and I would never ever ever recommend anyone take this cruise line. *Horrible service *Horrible food *Unclean and disgusting ship *Wallet-gouging. I got a little bit of sun though :)