Embark: This was definitely not handled at all well, by any cruise ship standard. Apparently they had some custom problems, or so they said. Best to just show up late, as with most lines.
Ship/Stateroom: Beautiful, spacious ship with excellent appointments. Staterooms are all suite/balcony with the stand rooms being fairly standard in finish and size to most lines. The Penthouse suites are quite large and very nice.
Service: Good to excellent at all times with no negative experiences. The staff is very professional, but that means they are often serious and business-like, rather than outgoing and engaging.
Entertainment: Good, but not special. Ship entertainers were talented and a few were quite friendly; however, most lacked personal interaction skills out of the theater. Collin is most outgoing and friendly.
Food: This was quite disappointing for a premium line. Specialty restaurants are quite good, but the main dining room had very ordinary food for a cruise line. Definitely well below the presentation, quality, and variety of most premium lines we have been on. Dinning room is beautiful and can sit everyone at one seating with no problem. Service was excellent. Wines that are included are quite good. Ask for a list of all included wines if you are a wine lover, and you will probably find some you like.
Common areas: Ship has beautiful lounges, theater, card rooms, and pool area. No area was crowded even with a full ship. Workout equipment was more limited than any ship I have been on, including much smaller ships.
Enrichment series: This is something we enjoy and look forward to, but not on this cruise. What old people on a cruise are definitely NOT not looking for is a marginally qualified doctor telling them what to eat! How do make a series out of that? The second choice was on marine life which sounds good, but requires a skilled speaker. Neither speaker had the slightest entertainment value as speakers. Bridge instructors were very good.
Disembark: It would have gone very smoothly except the information the night before overlooked notifying us that everyone would need to up and down to see immigration officials at 6:45 AM. That was not well received.