Embarkation: The actual embarkation was fantastic, quick and very speedy. Within 5 min of getting to the port we were greeted with smiling faces and on board in no time. My friends and I thought "Wow this is going to be a great cruise". But that was soon to change. Cabins: Our cabin number was 4219. The cabin itself was fairly large and laid out well. It had a small washroom with a shower, a vanity set with a light up mirror, a double bed . It also had two glass doors that opened up to a view of the outside via the spacious balcony, it was a nice space to relax and enjoy the sea air. The room was clean which was nice, but upon closer inspection, the linens seemed a bit tattered and old and could use an upgrade. In the bathroom I was very surprised to find there was no shampoo or other amentity bottles available, which a staple of all other cruise lines. The TV as a bit outdated and difficult to figure out the remote but carried a nice selection of International and English television programming; our room steward did keep our room very clean. All in all this was a very average room. Dining: There was one main dinning room and a buffet for dinner options. At the dinning room we were sat at the 2nd sitting, 8:45pm. The wait staff was great, when there were enough of them to be found. The dinning room was so understaffed. The waiters were busting there buts without any help of any type of support staff. I have to say the manager of the dinning room should get off his butt and take a few tables to wait on because 2 hours for 4 course, cold, overcooked dinner is horrible. And trying to get a cup of coffee with dinner. They would not do it. WHAT? They said coffee is served with the dinner course. It was also said that a salad would be served only with the main course. Okay not making this a very enjoyable dinner guys. The Buffet was horrible, minimal selections, no signage, and the worse horrible operating hours. The worse was that the Buffet would close at times 10 minutes early or close right while you were in line, which was witnessed by a fellow cruise companion. The Buffet manager closed the screen right on top of the cruisers head. Entertainment: The entertainment wasn't amazing, but it was just what it is, entertaining. The dancers and singers in the main lounge shows were kind of theme park quality. The Group Sunrise Duo was a nice little combo that plays wonderful requests in the Via Veneto lounge they were very wonderful to listen to. The Nightclub Dante's Inferno was a nice little night club, and actually had a fairly good dj that played the crowd on most nights. Only drawback, the clubs and pool bars ran out of most premium liquor brands by mid cruise. No Bacardi, Grey Goose or Crown Royal. Really? Only 3 days into the cruise and you run out? Service: Service was good, not quite excellent but very good. Most of the wait and service staff were wonderful and very friendly, top notch. The Officers and upper staff were the coldest and unfriendliness I have ever encountered on a cruise line. Several times, I overheard senior officers barking orders in harsh tones to the general crew staff. Overall Cruise: The overall cruise was the worse cruise I have been on. Too many cons and not enough pros. The Service staff was great but the senior staff needs to work on their friendless. The ship itself is in good shape and layed out well. The Dinning room needs a totally revamp and the food itself needs a major overhaul. If it wasn't for the excellent company of my friends on this cruise, this would have been a been the worse vacation of my life.