First time with MSC on repositioning cruise. The MSC homepage offered a going nuts in Brazil promotion and many people had taken advantage of the ridiculously low price. I booked cruise only and flew London Gatwick to Venice the day before. Nice hotel and stay, then next day went to Piazzale Roma bus station for free shuttle to ship. I had used the express booking online and found this a complete waste of time, the queue was slow , it was quicker in the regular check-in. On the ship by 12.30 p.m, the cabin was ready, and was instantly impressed by the ship's condition, the cleanest one I've ever sailed on.
This is an account of what happened next. Went for lunch and there was no tea or coffee just water. At tea time there was no tea or coffee just water. Had 7 course dinner no tea or coffee you're getting the picture. MSC wanted you to buy tea or coffee the whole of the cruise. This infuriated very many of the passengers I can tell you. They also wanted you to buy bottled water with all your meals. The prices for these extras was extortionate There was water and ice available from the drinks area so most people filled their own bottles. Tea and coffee were available at breakfast and tea time only At the end of these times around 10.30 a.m and 4.45 p.m drinks machines were closed. Then later completely drained of the hot coffee,water, and milk this was in most people's view despicable Why didn't they let passenger drain it off. This one action was the constant topic for most of the British passengers.
The other minor irritation was the announcements in 7 languages I was prepared for this however going to the theatre for 7.15 p.m became 7.30 on most occasions. The shows were OK but I've seen much better. Coming back to the ship cleanliness it bordered on the paranoid and one day at buffet lunch with not many diners the waiters outnumbered us and cleaners were around our table during our meal I don't want my meals with the cleaners thank you can't it wait till lunch is finished. I've devised the MSC mission statement as follows " Cleanliness before customers" I've not had this irritation on other cruises MSC are 3 star against RCCL/Celebrity/Princess/NCL (only my opinion) If there was another repositioning bargain I might be tempted but I think I'll stay with the above cruise lines In case I forget the weather was fabulous all the way I've had a summer holiday in October/November GREAT