BIG IS NOT BETTER: Independence of the Seas Cruise Review by Barbara
Overall Member Rating
BIG IS NOT BETTER
Destination: Europe - British Isles & Western
The next problem was getting a seat in the main public areas, impossible in the main. The bars were crowded and difficult to get seats, the Windjammer impossible full stop. The Romeo and Juliet opened for breakfast and lunch which offered some respite but the days when there were trips and everyone came back on board at the same time, the Romeo and Juliet was closed!!! Why? People despaired of getting a table. We were hurried by staff, put onto tables with others whether we wanted to or not, we gave up ordering wine as we were never allowed to stay on a table long enough to drink it. The only solace were the staff in the Champagne Bar and Dining Rooms. The rest seemed of low morale and totally disorganised. On previous ships I had been given ice in my room of an evening and the limited mini bar replenished, however to get this on this ship I had to find my cabin steward and request same, one night I was questioned to why I was drinking so much mineral water.
The trips we went on were good and informative and not too expensive. However little information was given if you wanted to explore by yourselves.
Dismebarking was easy and quick. Would I go back not in a million years what would help? Having a customer relations person who could even PRETEND to be bothered. Perhaps it was because most were English and previously they were US citizens. ARe RC bothered it wouldn't seem so as it is impossible to put in a complaint apart from your guest relations review and who knows what happens to them. Less
Cabin review: 39292
Much better noise control than previously, lovely lovely bed. Nice big balcony. Nice tv with a better choice. Kettle for tea although coffee would have been nice. All in all very comfortable.
Port and Shore Excursions
Read Cruise Critic’s Independence of the Seas Review >>
Disappointed with P&O
Nice, but tired ship
Expected more from Cunard