We were led to believe that we were booking an inaugural and were very excited about it. I was bent on being on the very first of the European cruises as we had loved all the special things that were done for Carnival Legend on Carnival's first time in Europe. However, we learned that ours was not the REAL inaugural. That was going to be in NYC. Unfortunately, we were not alone in our disappointment. No bands or entertainers to see us off in Rome, nor at any port but Dubrovnik. No special shows or performers. In fact, the Country show was not ready so we had only 9 show nights and only 2 big shows. We really felt cheated. We thought that Carnival should have given us all some sort of perk - money off on a future cruise at least - for being the ones helping them find all the quirks, etc.
DH's night light was inoperative and it took 4 days to get it fixed. Maintenance evidently had no one who spoke English, for one thing. Also, they were busy with more important issues on the ship. Turned out the light was miswired. We actually were the ones who figured out what was wrong.
Voice mail for Customer Service did not work. The employees continually put you on hold or hung up on you. So many problems they could not handle them all. It got better toward the end.
This was a huge problem for only 3 cabins on board - ours and 1222 and 1221. The Spa Deck's rooms all start with 1220, 1221 or 1222. If you dialed the room number, as you were instructed for every other floor, you got Riviera Decks 1220, 1221 or 1222 as the last digit was dropped. You were supposed to dial 4 first. However, no one knew that, even by the last night. We had calls to our room (1220) at all hours. The last night, when we needed to go to bed early as debarkation was starting at 6 am, we had our last call at midnight. Given the attitude of the maintenance dept, I would say that these are rooms to be avoided. I am betting the phone situation is not fixed. This is a new problem for Carnival as they never had a 12th floor before. But Magic will have the same issue so they need to figure it out.
Food was better than NCL or RCI but not as good as Legend or Glory. I liked the tandoori place on Lido and, of course, the melting chocolate cake. I would have liked the mongolian barbecue but did not have the patience to stand in line forever. Sushi could have been at a better time and more often. They did have lobster which some companies are dropping. Also baked Alaska. We had Ken the singing Maitre d' on Legend and enjoyed him again. Our wait staff was terrific. Got me some of that Norrbrod (rye with seeds)from breakfast for my dinner every night. Otherwise, the breads were not exceptional. Tipped the waiters extra.
We were not impressed with Todd as cruise director and had hoped for John Heald. Todd did very little for Cruise Critic folk of which there were many. Giving us a black fake leather frame with a picture of the ship did not make up for the lack of inaugural perks. Plus, now that we are home, the adhesive has given out. Made in China, no doubt.
We did take the Back of the Ship tour and enjoyed it despite the high price. We had not been in the engine control room nor the wheelhouse ever despite many years of cruising.
The computer Fun stations were a disaster on our cruise. They had an awful time making them work and I was truly ticked at having to leave 20 min behind as service stopped the last night prematurely. Europe had very few internet cafes so we were at the mercy of the Fun Hubs.
The Street show was certainly unusual and we enjoyed it but perhaps not as much as most. Just not into break dancing. Over all, the shows were a very weak spot for Dream.
Our cabin location was perfect and our cabin stewards were great. Room was always clean as a whistle. We were just one deck from the ramp to depart at almost all the ports. I particularly chose Riviera because it is sandwiched between two floors of cabins so is a lot quieter than many other decks - no rolling trash cans or music overhead. We were ones who thought the bed was too hard. I am getting used to the nice deluxe beds at Westin, Sheraton, Marriott, etc so this took some getting used to. That said, we slept like babies.
Sadly, some people did draw stuff on the very art deco figures in the hallways so we did not leave the ship as pristine as we found it. It is easily removed by a steward so speak up if you find the graffiti. We did like that part of the decor. The atrium was very tall but not big around so it was strange looking. Legend was all done in brown and gray and was blah. This, at least, was colorful, mostly reds and oranges.
We were blessed with perfect weather. I even got down a water slide!
Embarkation was a breeze. We were on the 3rd bus to arrive - decided that since we flew in the day of the cruise from California we would not be in a mood to drag luggage in and out of a train station so bought the transfer. We enjoyed exploring the new ship and staff was still unloading boxes! Debarkation was equally well organized and we took a shuttle with some other cruise critic folk and saved half over the ship's cost. Took us right to the Sheraton Roma.