We were led to believe that we were booking an inaugural and were very excited about it. I was bent on being on the very first of the European cruises as we had loved all the special things that were done for Carnival Legend on Carnival's first time in Europe. However, we learned that ours was not the REAL inaugural. That was going to be in NYC. Unfortunately, we were not alone in our disappointment. No bands or entertainers to see us off in Rome, nor at any port but Dubrovnik. No special shows or performers. In fact, the Country show was not ready so we had only 9 show nights and only 2 big shows. We really felt cheated. We thought that Carnival should have given us all some sort of perk - money off on a future cruise at least - for being the ones helping them find all the quirks, etc.

DH's night light was inoperative and it took 4 days to get it fixed. Maintenance evidently had no one who spoke English, for one thing. Also, they were busy with more important issues on the ship. Turned out the light was miswired. We actually were the ones who figured out what was wrong.

Voice mail for Customer Service did not work. The employees continually put you on hold or hung up on you. So many problems they could not handle them all. It got better toward the end. Read more