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Before I start this review I just want to let everyone know that I have sail several times with several different cruise lines and twice with Carnival. I have never had any issues to speak of with any other cruise or cruise line until I went on the Carnival Fantasy (Nightmare), and I would never recommend this ship and as slow as the “Customer Care Department” is to respond and address an issue I can no longer recommend sailing with Carnival in good faith. Below is a list of the problems we experienced on my daughters 19th birthday cruise.
1. When checking in at the terminal we set my daughter up on a cash account using a gift card. Once on board she tried to use her Sign and Sail Card just to find out that her cash account was not active. We went to Guest Services and waited in line for a long time to get this issue corrected they said they said they had it fixed, later that night she tried to use her Sign and Sail card again just to discover it was now tied to my account. So we had to go back to the Guest Services department and wait in another long line again just to get her account separated from mine, and setup her account up as the cash account correctly. It took us three times to get her Cash Account setup.
2. Even though it was my daughter’s birthday cruise I still needed to do some work so I took my laptop with me and planned to use their satellite system to stay in contact with my office and to use Skype to call some clients, but do to the ships satellite system being down for part of the cruise neither one was possible and caused me to miss a deadline.
3. The elevators on board the Carnival Fantasy (Nightmare) were in disrepair more than once we came across elevators that were out of order and/or being serviced.
4. The best I can describe the quality of the food in the dining room is HOG SLOP, it is sad when the chicken strips that sat on the buffet all day was better than the “fine dining” severed in the dining room. Several passengers I spoke with thought that the food was way below average for a cruise.
5. When I made a comment to our waiter on the second night of the cruise about the poor quality of the food he had the nerve to argue with me.
6. On the third day of the cruise we sent our clothes to the laundry but only part of our clothes were returned. We spent several more hours over the third and fourth day of the cruise trying to track down the rest of our clothes with no luck. The staff was not able to find the clothes they lost.
7. I notified Carnival about the problems we encountered on board the Carnival Fantasy over a week ago and so far all I have gotten from Carnival is a run around.
8. After the run around from the “Customer Care Department” which should be renamed as the Customer Careless Department I was basically told tough luck, we have your money and even though the cruise was a nightmare we are not going to do anything about it.
Needless to say not only was this cruise a nightmare caused by a ship in poor condition, under trained staff, cooks that belong in a fast food restaurant flipping burgers (if they can handle that), and a rude waiter my daughter’s birthday was a flop. I will never sail on the Carnival Fantasy (Nightmare) again and seeing how the “Guest Care Department” refuses to do anything about it I will never sail with carnival again, and I would suggest that you don’t sail with them either.
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