With the exception of the customer relations team, I must say that the rest of the staff were truly amazing. Especially Yavuz and Jim Brown our waiters and Jennifer in the Hoof and Claw - hope they take their excellent service ethos to Oasis with them.

There are excellent public areas and the entertainment is really good. The only criticism I would have is that the pool areas are small for such a large crowd. I do think that this has a price though and the food quality is not as good a standard as on some of the other ships and lines we have been on. I overheard a couple of return guests bemoan the lack of pillow chocklates and complaints that toilet tissue was of a litte more inferior quality. And I would give the windjammer a wide berth especially at busy times. A cattle market comes into my mind. You should give an even wider berth to the Customer Relations Team. Who really need to revisit the term customer service.

My family recently purchased a cruise as a celebration for my 50th Birthday. Though certainly no newcomer to cruising, I had never travelled with Royal Carribean before. I can't fault the ship's facilities, it's public rooms or it's bar and restaurant staff. Customer relations on the other hand are a totally different matter. Read more