“First trip to Alaska with our 11-year old grandson”
Cruise review of Holland America Veendam

HinesL Veendam 5 First trip to Alaska with our 11-year old grandson
Member Since 2008
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Our grandson actually asked me to write a review because he had such a great time cruising. I think he will be a future cruiser on his own one day.

Our DGS especially enjoyed the staff in Club HAL. He totally enjoyed all the time he spent with them. He also thought our cabin steward was great (Maury) as well as our waiter and assistant waiter, at least on our trip back from Seward. Tawan was our waiter and Yohanes AKA Joe. They remember he liked chocolate milk and always had it at the table when we arrived. They were exceptionally nice to him. Some other wait staff around the ship were also great with him and one (Bawa) even referred to him as his "little brother". Joe and a second Joe (the ice cream men) were also favorites.

We also thought the staff was great. Maury kept our cabin in great shape, always clean and always all the supplies we needed. He also brought us extra ice for the small ice chest we brought on board for our soda and other drinks. Nothing was too much for him. He was great!!! We have the same thoughts as our DGS about the wait staff!! Could not have been better.

Our cabin (stern cabin) was wonderful. We enjoyed our veranda so much even if it was a bit cold out there at times. We did have a problem one day with the drain on the floor of the bathroom backing up. It was handled quickly and professionally. In fact, the manager from the front desk came to our cabin four times that day to make sure things were being taken care of. The next day, the Hotel Manager came up to check with us. It could not have been handled better.

I had occasion to have to visit the medical office after a fall on Lido deck where there was water on the deck. The nurses and the doctor were great. They called several times to see how I was doing. Of course, no charge for these visits.

We were not happy with our first waiter and didn't go to the MDR three days. We got a call from dining room staff asking if anything was wrong and would we like a window table for our trip back to Vancouver. That is when we got the waiters that we were so happy with.

We loved the trip and the ship. Our embarkation was quick as was when we were forced to leave the ship. However, the lines at the Vancouver airport to get through customs and security were ridiculous!!!

We would certainly sail with HAL again and the Veendam.

Veendam Cruises to Alaska
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review:

This was our fourth cruise (all on Holland America and Celebrity) and this was the best cabin we have had. It was a stern cabin and it was beautiful.

Port and Shore Excursions

In Haines we did a jet boat river trip. We saw eagles on this trip and the jet boat was a lot of fun. We had a great guide who shared his knowledge and love of the area with us. They served hot dogs that we roasted ourselves and hot drinks. Very enjoyable. Booked through the ship.

Read 55 Haines Reviews
We were also here twice. The first stop my DH did the Photo Safari and loved it!!!!!! My DGS and I did a float plane trip. We enjoyed this adventure a lot. On the way back we all did a whale watching boat trip that was great. We saw many whales. All trips except the float plane was book through the ship. We booked the float plane trip on the dock.

Read 1,109 Juneau Reviews
We were in Ketchikan twice. The first time we did the Crab Boat trip. We saw a whale and many eagles. The trip was enjoyable. On the way home, my DH and DGS did the Bear Creek Adventure (zip line) and it was our DGS's favorite. He enjoyed it totally. My DH also had a great time. These were all through the ship.

Read 1,248 Ketchikan Reviews
Skagway is in a beautiful area. However, with three other ships in port at the same time, the streets were very crowded. It is a small town with only 800 people and it just seemed overwhelmed. We did the short train ride here and we saw some beautiful scenery. Our DGS especially enjoyed the sparkling cider that was served. Very much worth what we paid. We booked this through the ship.

Read 836 Skagway Reviews
Published 10/10/09
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Veendam Cruises to Alaska
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