Our DGS especially enjoyed the staff in Club HAL. He totally enjoyed all the time he spent with them. He also thought our cabin steward was great (Maury) as well as our waiter and assistant waiter, at least on our trip back from Seward. Tawan was our waiter and Yohanes AKA Joe. They remember he liked chocolate milk and always had it at the table when we arrived. They were exceptionally nice to him. Some other wait staff around the ship were also great with him and one (Bawa) even referred to him as his "little brother". Joe and a second Joe (the ice cream men) were also favorites.
We also thought the staff was great. Maury kept our cabin in great shape, always clean and always all the supplies we needed. He also brought us extra ice for the small ice chest we brought on board for our soda and other drinks. Nothing was too much for him. He was great!!! We have the same thoughts as our DGS about the wait staff!! Could not have been better.
Our cabin (stern cabin) was wonderful. We enjoyed our veranda so much even if it was a bit cold out there at times. We did have a problem one day with the drain on the floor of the bathroom backing up. It was handled quickly and professionally. In fact, the manager from the front desk came to our cabin four times that day to make sure things were being taken care of. The next day, the Hotel Manager came up to check with us. It could not have been handled better.
I had occasion to have to visit the medical office after a fall on Lido deck where there was water on the deck. The nurses and the doctor were great. They called several times to see how I was doing. Of course, no charge for these visits.
We were not happy with our first waiter and didn't go to the MDR three days. We got a call from dining room staff asking if anything was wrong and would we like a window table for our trip back to Vancouver. That is when we got the waiters that we were so happy with.
We loved the trip and the ship. Our embarkation was quick as was when we were forced to leave the ship. However, the lines at the Vancouver airport to get through customs and security were ridiculous!!!
We would certainly sail with HAL again and the Veendam.