Arrived in NY the day before our cruise departed. Short cab ride from our hotel to cruise terminal. Slow process to board ship. Seems much more stream-lined on previous cruises out of Tampa. Went to Lido deck for a drink before our stateroom was ready, short wait. Previous post advised Triumph has been refurbished, which surprises me because I really think this ship needs updating. The balcony chairs had cigarette burns in them, the partition between balconies was not secured properly (hinge was broken) and banged constantly. The carpets were very worn. The bathroom tile was dirty. The light on our balcony did not work. Our stateroom attendant did an average job, had to constantly ask for our ice bucket to be filled. Never replenished the soaps in the bathroom. Good thing I had packed extras in case. Ordered room service (coffee and bagel) for breakfast the first 3 days, errors each time. Asked for coffee and decaf tea, got pot of coffee and pot of decaf coffee. Just small things, that added up. Lido deck buffet was terrible. Pizza, burgers, hot dogs, grilled chicken sandwiches were good. As well as Deli sandwiches. Dining Room food was good. Jerk Pork, Spare Ribs, Lobster and Shrimp all were very good. Stuck with the sugar free desserts and all were very good. Did not go to the spa, had read sub-par reviews on the spa on this site, so stayed away. Entertainment was High School level (dancers), comedians good as well as Magic act (very good). Of course they overload you on the pictures (did not purchase any). And why oh why did they have both formal nights on port days, rather than the At Sea days?? Made no sense. The Olympic Bar was the best spot for college and pro football games and baseball!! It was great and very rarely crowded, and a smoking friendly spot.