Eurodam Review

4.5 / 5.0
1,202 reviews

Noisy Room for Alaskan Cruise

Review for Alaska Cruise on Eurodam
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SJ19
2-5 Cruises • Age 50s

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Additional details

Sail Date: Jun 2017
Cabin: Deluxe Ocean-View Verandah Stateroom

Our travel agent recommended this itinerary as it was our first cruise to Alaska. The scenery is awesome. Would not recommend for children, but was a relaxing cruise for adults.

Enjoyed the food from the dining room and the in room dining was wonderful. Pancakes, French toast and waffles at the buffet - not good though.

Limited beer choices but a good selection of wines.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

Cabin VD

The cabin was lovely. It was large. Had room between bed and wall for bathroom and enough room to fit a sofa, although there was only a love seat in the spot. Balcony was large, private and we could use even when raining, since it was on the stern.

No outlets in bathroom, so had to dry and fix hair by the desk in room. Problem with that, is the mirror is dark and the light is pretty useless.

Luckily, brought a flashlight to see clothes in closet - that area is really dark too.

But we had to change cabins due to noise. They did move us to another similar cabin (6166) but it was smaller, had dirty carpet and windows. Smaller balcony and only 2 chairs - no loveseat. But we needed to get sleep.

We chose 7143 bases on recommendations from our travel agent and a relative (the relative had same room (same location) but on different ship). It was a location that was supposed to be quiet. We did our research too.

The noise was random, short in duration, but extremely loud. The first time we heard it, we thought a large cart had tipped over in the hall. The noise would rattle our floor and awake us from deep sleep. Even earplugs did not help. After being kept awake until after 1 am and then awakened by 5:00 am on two nights and two mornings, we had to call. We logged that the sound occurred about 12 times in the 2-3 days. It happened at sea, in port, in smooth waters, and rough.

Of course, the sound never happened when a worker was around. They could not tell us what it was. Finally, after I attempted to make contact with neighbor to find out if they heard the noise (can't imagine they did not). Guest services contacted us to let us know they had another room available.

After about 3 hours of our time dealing with this issue - calls, re-packing, waiting for help with luggage, and then unpacking - plus the lack of sleep we did get a quiet room.

I was surprised that after all of this that the cruise did not offer us some type of compensation. I don't mean much, but a bottle of wine or a dinner at their specialty restaurant. An expensive gesture on their part to say "sorry for the inconvenience" would have been appreciated. I suppose I should have asked for something, but really did not think I should have to.

Port Reviews

Sitka

Beautiful island. We hiked the Mosquito Cove Trail in the Starrigavan Park. We walked from port to park on main road - 45 minutes one-way, flat walk. Hike in park was fairly easy but has lots of steps up and down. Very pretty and lots of locals out hiking on trail too. Not touristy. Cruise offered bus ride to park, but found $85 each a steep price. So we got our exercise for the day, but after being on ship the whole day before, we enjoyed the walking.

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