Started at the Westin Hotel via Princess for 2 nights. Upgraded the room for a modest fee and had a view of the Space Needle, Mountains entire Bay, etc. Watched the Ferris wheel change colors at night also. Excellent service. Ended up on the top floor! Princess transfered us from the hotel to the dock. We were on board for an early lunch in the MDRoom which was excellent along with the service. Unfortunately this was the last of the good service. We ate in the MDR for 3 nights with each night getting progressively worse. I have dietary restrictions and special ordered my meal. My meal was horrible, IF it arrived, part of the order was always missing and not what was ordered. The waiter could barely speak English and didn't understand what I could eat. The head waiter was condescending and never present to ask for something else. I actually lost weight dining on this ship. My husband also didn't care for the food. His halibut was like a brick. We did eat in the Crown Grill which was EXCELLENT. As was the service. I would have eaten there every night, but it was booked full until 9PM which is to late to eat. I understood from others they all felt the same way and that's why the specialty restaurant was booked full. One woman actually screamed at the head waiter after several nights of ''tasteless gruel". The International Cafe has also gone down hill with a thud. We had coffee cards and get several drinks a day each. Only twice was our order correct. I kid you not. Twice they completely lost the orders, and the others always had something incorrect. Typically the guys learn you choice, know your name and I enjoy personally tip them at the end of the cruise. This cruise they made fun of people, and laughed among themselves. One fellow actually said he would NOT make my order but would make it HIS way! It was 4 shots of espresso in a cup that I then half fill with soy milk. How simple. This was my 11th cruise with Princess and last half have been getting real hit and miss.

The ship itself was lovely decor, our mini-suite was all new, carpet, great bed, new (not rusty) sliding door.The tour we took in Tracey Arm Fjord & Glacier Explorer was fantastic. I could have skipped the White Pass Bennett Lake Adventure. When we got to our middle destination the generator didn't work at Bennett Lake had no lights or heat and it was freezing so we went back immediately to the train. The toilet on the train quit flushing on the way up. And Carcross has nothing to see, just desert sand and dry. Our driver was dangerous, she'd talk and not watch what she was doing and was always crossing the center line and would have to jerk it back. Also some of her "advice" was borderline crazy. We ran 1 hour late to our last tour which was Butchart Gardens. The ship had us waiting in one room waiting to finish docking. Then they moved us again. The Celebrity ship just before us left late so we waited a long period to get clearance to disembark. Then the ships staff (tour dept) had us walking every which way to get off the ship which was the back of the ship. We were in the front of the ship waiting. Usually the tours get off the ship first. This time we were last! Our bus driver asked why we were all so late.........so we lost an hour at the gardens. Why didn't they open the gangway in the front of ship? Gardens were beautiful......... We will not cruise next year, husband was pretty disappointed in it.