This was our 10th cruise, and our 2nd with Royal Caribbean. The staff was very polite and helpful. We had a balcony room and it was a typical balcony room square footage-wise and storage-wise. I would give the food a rating of 4 out of 5 stars. The problem we encountered was venues were not large enough to accommodate the large crowd that wanted to participate in the activity (i.e. trivia contests, etc. in the Schooner Bar and Star Lounge). Even if you got to the venue early enough (i.e. at least 30 minutes) all the seats were taken. Also, the movies (all current films) were shown only outdoors (they should have been shown indoors in bad weather in the Metropolis Theater, but that wasn't done). Ship excursions (especially the panoramic tours) did not give enough time for shopping (I suppose R.C. wanted you to buy your souvenirs on-board). The tours we were on did not build in a "comfort stop"--you either used the bathroom or saw the site...there was not time to do both. R.C. advertises tours for mobility impaired people...most of those never happened even though there were enough people on board with scooters, canes, and wheelchairs that could have filled them up. Several functions were held on the Promenade Deck, which when held resembled Times Square on New Year's Eve. IF we book a cruise with R.C. again, it will be on one of their smaller ships where the different venues can accommodate those interested in attending and book tours with outside companies that advertise smaller group tours.