Brilliance of the Seas Review

Tired Cruise ship and shocking customer service

Review for the Western Mediterranean Cruise on Brilliance of the Seas
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Chunkybuns
First Time Cruiser • Age 50s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: May 2017
Cabin: Large Ocean View Stateroom
Ship is covered in rusty tired paintwork painted and painted again.
Lots of damage in public areas
Cheap replacement of what has clearly been quality fittings.
Cigarette burns in the cabin toilet
Mirror in a state
Scrapes on walls and public areas
TV is fuzzy and unpleasant to watch.
Door handles poorly maintained
Scraped hand rails
Cover missing from light in bathroom exposing live terminals
Missing cover in cabin
Cigarette burns in cabin bathroom on sink
Redundant tissue holder
Debris win vent grille

We chose this cruise as my parents cruise with them regularly. We saw it as a safe bet and I wanted everything to be perfect for our Wedding anniversary and my wife 50th birthday.

I want to be clear, we are not picky perfectionists. We have realistic expectations when it comes to hotels etc and don't go around with white gloves inspecting behind beds etc.

We upgraded to a cabin with a large window rather than just a porthole, which you would have hoped would have ensured a reasonable quality, or at least safety. We also asked for a non-smoking cabin. Royal Caribbean seem to be of the opinion that this is simply a cabin you agree not to smoke in, rather than one which has either never been a non-smoking cabin or has been re-furbished and subsequently never smoked in. The cabin we were given had clearly been smoked in. There was a musty stale smoke smell in the cabin and there were cigarette burns in the bathroom. Our state room attendant did a great job tidying up and making the bed etc but nothing will repair cigarette burns. The light above the sink had a cover missing exposing the live end of the light fitting and the general state of repair was very poor. One evening we returned to the ship and found a broken glass lighting tube discarded in the corridor where anyone in open shoes could have injured themselves.

Cabin Review

Large Ocean View Stateroom

Cabin G

Cabin was in poor condition. Bathroom was covered in cigarette burns despite being sold as non smoking. Cover missing from the light exposing live terminals. Ventilation grill had rubbish stuffed into it and we suspect it was the cause of nasal problems as soon as we boarded. these cleared up within 24 hours of leaving the ship. Redundant items such as decorative toilet brush holder and tissue holder have been left in place and cheap plastic items sit alongside. Felt like we were roughing it on what was supposed to be a luxury holiday.

Port Reviews

Barcelona

Barcelona is a beautiful cultured artistic centre and well worth a visit. We toured the city after we returned.

Nice

Nice port but little to do. We chose to take the train to Monaco to watch the Grand Prix under our own steam as the excursions on board were ridiculously expensive. Train was only 8 euros return.

Florence (Livorno)

Again, not a nice location. We stayed in Livorno as we had been to Florence and Pisa before and the excursion costs were exorbitant. Livorno was pretty dirty and uninteresting.

Rome (Civitavecchia)

We took the train to rome and took an open top tour and visited the colosseum. Again, ship excursions were working out around five to six times the cost.

Zadar

Transfer from Ship to town was $12 each for a 5 mile bus journey. This, despite the fact the ship can actually dock on the quayside.

Kotor

One of only two stops that did not involve having to pay to get ashore.

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