Norwegian Jewel Review
Rating by category
Additional details
This could have been a 5 star review, but a couple of glitches and the company's policies dropped it to a 4.
First the problems:
1. I was hosting a family group of 7 members. I purchased through the required promo package a 250 minute Internet Package, and 7 specialty dining packages of 3 meals each. In the cruise information paperwork the company clearly showed the internet and meal packages as being part of what we paid for. Nonetheless when we arrived on board the internet package and 5 of the meal packages had not been authorized by the head office in Miami. The personnel on the ship reviewed our paperwork and agreed we had clearly purchased and were entitled to the packages, but Miami would have to authorize them. It took several trips to the Cruise service desk and several hours of my time to get this straightened out. The ship personnel did their best, but were not allowed by Miami to clear us for the packages, despite my having documentation from NCL that I had arranged and paid for these packages. For the meals, we continually had to sign charges for our meals as though we had not already paid for them. Eventually the cruise line did acknowledge we were being charged in error, and the charges were reversed.
Cabin Review
Family Oceanview Picture Window
With 7 of us, we had the 3 guys in an inside cabin and the 4 ladies in the outside Oceanview room across the hall.
Both cabins had 2 twin beds which could be made into a queen sized bed, and a pull down bunk over one of the twin beds. This was good for 3 people, but not good for 4. The ladies had a trundle bed between the twin beds. Having a second pull down bunk would have worked out much better for them. There was plenty of room for a 4th bed.
If we do this again, I will choose a balcony room for the 4 gals, and a facing inside room for the 3 of us guys. According to the sales information, the balcony rooms are about 50 square feet larger than the room our ladies had. They could have used the space, especially with the trundle bed.