MSC Divina Review

Beautiful ship with bad service

Review for the Caribbean Cruise on MSC Divina
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Oceaner
10+ Cruises • Age 40s

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Value for Money
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Additional details

Sail Date: May 2017
Cabin: Balcony Stateroom
'La Luna' lounge

After sailing for several times on Princess I wanted to try MSC, hoping it would be similar experience that I got used to on Princess. It wasn't. Ship is beautiful and pristine what comes to maintenance and cleanliness. Unfortunately MSC is lacking in professional and friendly service, limited seating options 'for two' at dining rooms and overall falling short to create 'quiet and relaxing' cruise experience.

There is no reason why MSC would charge for their "Thermal Spa". It's mostly co-ed areas with NO pool, jacuzzi, cold towels, water service or any other amenities associated with typical spa charges. Just dry and steam sauna. Very disappointed. It should be complimentary, just like on most Princess ships.

Unfortunately MSC is not enforcing their formal and semi-formal night attire, allowing hillbillies to wear t-shirts and shorts on formal nights. It's very disrespectful for passengers, who take time to dress elegantly.

Cabin Review

Balcony Stateroom

Cabin B1

Cabin design and especially shower was very nice. Mattress is very average, springy one. Main complaint would be for connection door between cabins. No sound insulation whatsoever. It's just a single, none insulated door with basically a seam gap between a door and a wall. Just hope that your neighbors are quiet and respectful. Otherwise you will have extremely unpleasant cruise, because you can literally hear everything, as if there is no door at all. This can be very unpleasant cruise experience with lack of privacy.

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