We sailed on Seabourn a couple of years ago and enjoyed the ship, service and food. This experience was totally different. We booked 32 nights from Auckland to Bali. The ship is beautiful. The Owners Suite, deck nine was large and comfortable. Plenty of closet space. Average sized bath room. The service was sterile. No personal feelings at all from the staff. All but a couple of the wait staff in Colonnade simply walked around in a haze trying to look busy. Only a handful of the staff seemed to recognize us after a month of being with them. Only one waiter ever remembered what we drink in the morning. The majority of them seemed bored. It almost seemed that they hired a group of people off the street and gave them a one week training session. The food was average for any cruise line and much less than satisfactory for a luxury cruise line. The coffee bar on deck seven aft was a nice addition. The Entertainment was not impressive, but at least they tried. All of the shore excursions were over-priced. The one day excursion to the Great Barrier Reef was a miserable experience. They chartered one boat which held about seventy people and filled it to capacity. We arrived at a floating dock and had to change into body suits to protect the skin from jelly fish. It was almost standing room only. Can you picture fifty people all packed into a small enclosed area with swim fins kicking behind, and in a few cases, in front of them. Not pretty. There were many unhappy people on this cruise and most of them were repeat Seabourn cruisers. The only people to receive proper attention were those who have accumulated lots of nights on Seabourn.
Loved the huge deck with the bridge directly overhead so that we were the side show when sun bathing. The cabin was well appointed and well designed. The only reason I am rating this ship with three stars is because of the cabin and beautiful ship. I was tempted to give it one star after spending one hundred thousand for this cruise.
We came in early and spent five nights in Auckland. Enjoyed the city.