Had been to Alaska before (Princess) and wanted to go again. Booked this cruise on Norwegian because it was longer then Princess and less expensive. Now I know why its less expensive, because you get less. It starts with boarding in San Francisco, with Princess I arrived at the terminal and basically walked straight on board stopping a couple of times to due check in items with never a line of more the two or three people. Total time to board less then 20 minutes. With Norwegian long lines and a 2 hour check in. Norwegian ask you to select a boarding time prior to the cruise, which I did, when you get to the terminal no attempt is made board passengers at the times they selected, SO WHY ASK.

Disembarkation was no better, booked transportation to the airport through Norwegian first day of cruise, but at disembarkation it was totally unorganized. Got off of ship at scheduled time of 9:30AM, used a porter along with another older couple since we had too many bags to handle ourselves. Porter was great took us straight to the bus to the airport, unfortunately bus had just filled up so he took us back to a waiting line. After being moved from one line to another by Norwegian personnel, five times back and forth to the same line we had already been in, they had no idea what they where doing. Finally after 2 hours we where able to board our bus to the airport, barely making our flight.

Cabin was typical in size for a outside cabin and clean, cabin attendant did a great job. I have been on several cruises and the one thing I found wrong with the cabin was the closet space, smaller then others I have been in, and a problem when you are on a 14 day cruise. Read more