American West (formerly Queen of the West) Review

-- / 5.0
Editor Rating
78 reviews

Causal

Review for Pacific Coastal Cruise on American West (formerly Queen of the West)
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mspatty11
2-5 Cruises • Age 70s

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Sail Date: May 2017

We wanted to experience an history filled adventure. The Captain and crew were just excellent. Very thoughtful, kind and interesting. We had excellent weather for 6 of the seven days too! We had no idea the cabins were so small however. The dinning was excellent but there was limited choices. We informed the curse line when we booked of a shell fish allergy, yet had to repeat that at every meal. Also we filled out a questionnaire at breakfast for lunch and dinner complete with our names and cabin number yet there was really no need for names/cabin numbers because they only used them to get a read on how much to prepare not who wanted what. There were a few problems like the only elevator, which my husband needed, was not working well - the doors opened before elevator was level with the floor. One man fell and hurt his head and was hospitalized with a broken collar bone. Several people tripped. Two of the servers (and most were the very best) got into an argument during cocktail hour pushing and shoving each other and splashed alcohol all over a guest. There were no enrichment activities, and the shore excursions were not well thought out. One of things we longed to do was to shop for things at each stop but at one everything was closed because it was Sunday, at another the bus was there to pick us up long before the stores opened and the only option available was Walmart - we didn't spend this much on a trip to go to Walmart. Also there was nothing to buy on the boat - even a catalog with branded items would have been a good idea.

Cabin Review

Cabin Balcone

The cabin service was excellent. It was clean and bright. More thought in window covering would be nice. The cabin was smaller than anticipated and with the dresser seem cramped. Sound proofing was not the best.

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