Empress of the Seas Review

3.0 / 5.0
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Small ship with a big heart

Review for the Western Caribbean Cruise on Empress of the Seas
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Fourmikes
2-5 Cruises • Age 40s

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Sail Date: May 2017
Traveled with children

We chose this cruise to celebrate my son's graduation from college. It was the only cruise that fit the few days we had free for a family vacation. We definitely got lucky. The service was outstanding. The staff was always fun and energetic. They seemed to know what we wanted before we even knew ourselves. The food was phenomenal. It was plentiful and full of variety. The ship was clean and well maintained. I worried that cruising on such a small ship would not be as enjoyable as the larger ship we cruised with a few years ago. However, I felt the staff was friendlier and more attentive than our last cruise. In comparison, embarkation and disembarkation was much faster and a lot easier on this cruise. There are two things that could be improved. It wasn't easy to take advantage of our soda package because we were very limited in where we could get soda. Our cups could only be filled at the bar. It would take no less than 20 minutes as we waited in line and were consistently served after the passengers requesting alcoholic drinks regardless of where they were in line. My son's only complaint was the limited hours for ice cream. It is only available until 6 pm. Overall, we had a great time and would definitely recommend this ship to anyone looking for a cruise.

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