This was our second time to Alaska. We went with the Regent Navigator before.
Ship: The ship needs a major refirb., cheap look tiles in the public bathrooms, old carpets in many places, 2 star look spa entrance and 1 star quality gym, stairways are not wide enought to pass each other even my size (5.9", 155#), laudry room in the deck 4 was removed but still showing in the floor map. Arts and decor are superb.
Cabin: Overall very nice, Bulgary toiletties shines (compared to Regent's cheap toilettries), 2 vanities, spacious enought walk-in closet with plenty of hangers, choice of pillows, crisp linens, but towels are not 6 star quality, they are too thin and not soft, the shower door in the bathroom have too much space from the wall to block water splashes when taking a shower, no onscreen account check from your tv screen and need more tv channels.
Food: Menu selections were poor compared to Regent and Crystal, pretty good quality but not a real high quality, best bakeries (compared to Regent and Crystal), coffee is not hot, and the inclusive wines were very cheap quality overall. Dining flexiblity is very bad, we wanted to eat at their specialty restaurant La Terraza more than once but we couldn't eat there again even if there are many empty tables every night. I asked to the head waiter in the main dining room whether I can order from the La Terraza menu since I don't like any of them from their dining room menu but he said I can't. I ended up with their everyday flexible menu "Spagetti with pasta sauce" for a couple of times.
Service: I was frustrated to ask more coffee or more soft drink to refill all the time (it seems like nobody is checking your emply coffee cup or a beverage glass) but overall very good. They are willing to serve and pleasant (except one head waiter with shaved head who was extremly curt and unfriendly). Cabin stewardess and her assistant were very efficient and nice.
Silver Shadow didn't meet our expectations. We have sailed with Regent (Voyager, Navigator and Paul Gauguin) and Crystal (Serenity and Symphony) before and we will sail with them again especially with Crystal. We may give it a try with their new ship the Silver Spirit but not with the Silver Shadow again unless they have a major refurbishment and improve overall quality.