Discount offered through employer was reason we took this cruise. Toilet backed up other peoples poop into our room with no initial offer of compensation at first until asked 3 times. Was initially told these things happen sometimes. aqua theatre movie cancelled without even telling anyone, no lemonade, Cozumel excursion cancelled, $8 for room service, sewage smell with powder to mask it and rooms not ready when boarding, hard to find water anywhere not in entire neighborhood of boardwalk, my time not clear that it's actually a reservation, people given better seats in from of us (poor tracking of order of those waiting), lunch at island was only 2 hours and not clearly communicated causing us to miss out, excursion did not give advertised lobster but instead only shrimp, no towel animals and chocolate every day, quest show too hit a room and comedy show way to small a room, guest services sent two incorrect places and would not print out itinerary before finally instructing its on your tv. Movies on sit chairs only and during day no popcorn or covers like carnival. On first day the windjammer and solarium both ran out of ice and lemonade. Shows good but only one type of show entire week. Ice cream only available from one place during lunch. No robes. Charged 25 for towels. Melted Ben and jerrys ice cream, p1