This is rated as a 5-star ship - it barely approaches a 3-star, no wonder it needs a refurbishment! I would suggest a total makeover or sending it to the scrape yard.
Some of the negatives:
Too few restaurant staff and mainly very inexperienced when it comes to customer service
Cabin was quite good overall, but I would term the beds "jailhouse cots", they were so uncomfortable. when pushing two single beds together, it simply doesn't work for one person without a bridge to close the obvious gap down the center. Woke up with back and shoulder pain every morning as a result of not sleeping well at all.
Fantastic location, a must-see destination
Worth a visit once, not worth repeating