Celebrity Summit Review

Celebrity Summit - 50/50!! Service great - surroundings not

Review for the Eastern Mediterranean Cruise on Celebrity Summit

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Value for Money
Embarkation
Dining
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Additional details

Sail Date: Jan 2008
Traveled with children

This was our first cruise and as yet we havent decided if we would do it again! If we did venture onto the seas it would be with another cruise line. We arrived at the Summit in Barcelona, we had arranged our own flights from Manchester as the Celebrity option was more expensive and went via Frankfurt!!! and also our own taxi to the port - saving us a fortune. We were met with a long queue to check in - again I was glad I had done it all online and so we had a quick trip onto the boat where we learnt we could not get into our cabin for another 3 hours!We sat beside the pool and have to say we were very dissappointed with the first impressions.The pool area was crowded and a bit shabby. When we got into our stateroom ( concierge class with balcony)we were again dissappointed as the room was shabby and the carpet was worn.The curtains had holes in the lining and the net curtain was torn.There was a stain and a small hole in the bedspread too.On the very small balcony were 2 chairs and a lot of rust!! It was also a tight squeeze when our son's bed was out and it was impossible to get onto the balcony if he was in bed.Our room steward was Peter, who was very good and solved any issue straight away but the room was not good!! The public area's are better on the whole and in particular the martini/champagne bar was nice. Breakfast was in the waterfall cafe and although it was ok it was a bit of a scrum and we had difficulty finding a chair on a couple of occassions so we opted for breakfast in our room which was ok but the order was never right! As said before the pool area could do with some improvement and was overun with spanish teenagers the whole time who were really noisy and rude.   Dinner in the main restaraunt was good overall although on some nights we were struggling for choice.Our waiter was excellent though and made it a good dining experience overall. Our wine waiter was also very good and attentive throughout.We didnt dine in the waterfall cafe at night as we dont like to do this on holiday( and it was $2 extra!!) - we were looking for a bit of luxury. The soda package is a rip off as it doesnt include water!!!!!! The wine was expensive too and we felt we were being ripped off the whole time - this included the trips we booked and any photo's we bought.Overall we felt Celebrity were trying to get as much money out of us as possible at every opportunity. Turning to the trips, we took 4 by celebrity, Rome on your own ( you got a coach there and back) which did give us some useful tips on how to beat the queue's, Pompeii which was really good due to the great guide and Athens which was dire, again due to the guide and Pisa which was really good although expensive. Disembarkation was slick and well organised. When we docked in Santorini - we gave up and spent the day on the boat as the queue for the cable car was huge and didnt seem to be reducing - due to the number of cruises in that day.Dubrovnik was fab and we will go back there again as was Venice.We took the summit tranfer which at $20 was very expensive but it was the last day and we were too tired to care! The destinations were definitely the high point of ths holiday. The entertainment was poor - the shows in the theatre were on at weird times so we werent able to catch many ( the last dinner sitting was changed to 9pm which was too late especially with children and the earlier one to 6.30 which is much too early in my view) The dancers were ok and the 'orchestra' were out of tune the whole time.The band around the pool were absolutely rubbish, they couldnt sing and were much too loud - very intrusive as was the music in 'Rendevous'it was like they were playing a stadium!!! Our son ( aged 9 ) was hoping to make some new friends but the kids programme was really poor and the kids club was taken over by sulky american teenagers - it was like 'so raven' i n real life.The club seemed poorly supported and the facilities for children were really poor, old and tired. Overall we had a nice time as we kept ourselves to ourselves and the service of the staff was excellent but Celebrity really need to upgrade the ship and the value for money.The staff also seemed very stressed to get a 'excellent' recommendation on the customer comment cards and we got the impression they would get in trouble if they didnt get it. Would we cruise again?? maybe.With Celebrity - probably not.

Cabin Review

Cabin out

Somewhat shabby, rusty balcony, sofa bed too long to fit in available space, worn carpet and curtains and poor quality toiletries.

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