Embarkation was a hot mess. Will try to avoid the Port of Miami in the future. Long lines & much confusion. Not even helpful to be a platinum member. Room had a dirty comforter, but after it was changed it was kept clean & the room attendant was was very prompt. Dining request was not right, even though we booked over a year prior. Was told by the maitre d it would be corrected by dinner, & it was not. Stood in line for 20 mins before the matre d even spoke to us. Next day, our table was in front of the wait station. Dining room dinner menu wasn't good, & the choices have been the same for years. Also, why are people coming to dinner in shorts & flip flops? Windjammer food was ok some days, but mostly rice, potatoes, & bread pudding! Where's the chicken? Same foods & desserts on most days, which made it hard to find something to eat. Usually love the production shows, but they were pretty dull, & the dancers were not very good. The ice show was good, just wish they had more than one. The 70's night & game shows were good as always. Pictures are not printed on this ship, & had to look at them on a screen with the logo covering up most of it. Complained that it was hard to see, & got a nasty attitude from Alex in photo. I bought 2, & when they printed it was very dark & the quality was bad. I was told they changed the photo paper to a cheaper paper. Then, this Alex guy decided to butt in on the conversation again & argue with me. I had to tell him not to speak to me! Lastly, the ship was ice cold everywhere. We had to wear long pants, long sleeves, & sweatshirts. We brought pool towels to cover ourselves. We had to turn the heat on in our cabin to warm up.