I have been on several cruises in my life and this cruise line was THE WORST I HAVE EVER BEEN ON EVER! The embarkation was extremely chaotic and we had no idea what was going on because nobody spoke English. If you do speak english noone wants to speak to you and will outrighly be rude to you, spit in your face, or ignore you.
Our cabins were decent but our steward was not very friendly..even when we tipped him extra at the end of the trip. The food is horrible. Expect Europeans blowing smoke everywhere. My entire suitcase and clothing at the end of the trip reeked of smoke. They rarely cleaned the deck so I personally slipped 4 times and saw 20 people slip. There are inadequate warnings in place by the pool to indicate that the floor is slippery. If you are elderly, this is a walking death trap. Nobody ever lines up and expect people to push you out of the way or bite your hand off while trying to get food at the buffet. Serious....I know that everybody is hungry but people will literally push you out of the way to get a piece of salami. The workers seems completly worn out and I honestly feel bad for them because apparently the ship's tipping structure doesn't allow them to get much if at anything at all. Most are very nice and you can tell that they HATE their jobs.
If you speak english expect almost all of your shore excusions to be cancelled. more than half of our excursions were cancelled because they didnt have enough english speakers. FRONT DESK (with a ship of over 3000 people), only have 3 people working at one time and when you get there, everybody refuses to help you. They are downright rude to you if you ask them anything. I think they have amnosity towards English speaking people because when I spoke to other Canadians and American on the cruise, they felt the same way.
Here is what pushed me over the edge. Last day when we had to disembark, we didnt get our charge sheet till the morning. They overcharged us hundreds of dollars in those excusions that they cancelled. So we went to the very "helpful" ahem freaking CRAPPY front desk and they didnt want to help us. Then we went to the excusions desk and it was of course closed as it always is. we asked somebody where to get help because we had to get off the ship and she gave us a dirty look, ignored us, and said we had to wait at the excusions desk for the next 4 hours before it opens. Thanks for your help! We had to get off the ship in less than 1 hour. We finally had to flag down the cruise director "Stefania" to help is ater 2 hours of waiting. She wasn't rude and finally got someone to help us. The lady that came had the nerve to say, well good thing you came now because if you came for a refund in the next hour we can't give any of your money back. Isn't that stealing woman? If we didn't flag down the cruise director we wouldn't be able to get back our money that the ship intended to steal. Then she blamed it on us because we didnt check our charges the night before when they didnt even give us the charges till the morning of our disembarkation. When I got off the boat I was relieved to be away from the chaos. If you are paying for a relaxing trip in this tough economy, then pay for another cruise ship. DO NOT take this ship I warn you. Oh yah they didn't do any safety drills till the second last day of the cruise. It is not reassuring and if noone can help you with day to day matters and an emergency happens, expect chaos. DON'T TAKE THIS CRUISE! Positives: The ports visited were beautiful and the shore excusions that didn't get cancelled were wonderful.