This cruise was a family vacation with my wife and 2 children ages 7 and 8. We chose this cruise for two reasons. First, we had a cruise next certificate to use. Second it was the one week I had off (being a teacher).
We had been underwhelmed by NCL before, which is why it had been 4 years since our last NCL cruise. We had recently cruised another cruise line twice and this, while far from perfect, was a very enjoyable experience.
From our experience, you kind of get the response you project. If you are positive and easy going you will get that response from staff.
Very small strange inside cabin with 3 lower beds made in a u shape and 1 bunk bed. I would not have thought this a family cabin.