My husband and I have taken many cruises, (and quite a few with Costa) in the past, and we have always been impressed with the cruise line, its staff, and the services provided. We belonged to Costa’s Loyalty program, and were quite high up due to our numerous cruises. We also have been Carnival Shareholders for a number of years.

Never before have we been so disappointed in a cruise or a cruise company! Our daughter (who traveled with us) was appalled how awful the treatment (and lack of services) was. We were let down and embarrassed to say that we had previously recommended Costa to friends and family.

First, upon embarkation, we learned that our status on Costa’s loyalty program had been reduced significantly. While we had previously been almost at the top tier of the program, we were informed that our status had dropped down to the basic tier. Any perks we had accumulated were lost. We were told that this had happened because we hadn’t cruised with Costa for three years. A demotion such as this has never occurred with any of the other cruise lines that we have sailed with. Read more