Oosterdam Cruise Review by kendra123: Oo.. the DAM Noise - (Third time unlucky)
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Oo.. the DAM Noise - (Third time unlucky)
Arrived at Venice airport on time (we had arranged our own flights and transfers)and walked out to a waiting taxi at the airport taxi rank.The taxi cost 40 euros to the ship which shared between four of us wasn't bad.Dropping off the luggage and checking in was a breeze as there were no queues at all, and we were on the ship within an hour of landing which was great.We found our cabins and were pleased with the size and layout,then decided to wander round the ship.My husband and I had sailed with HAL twice before so we were expecting things to be good especially as we had recommended it to our friends.We were all generally pleased with the ship and the friendly greetings from the staff,and after a quick bite to eat we returned to our cabins to find our luggage was waiting.Dinner in the restaurant was good although there is still a very limited choice for vegetarians and the waiting staff were friendly and amusing.We had decided to have late option dining as we usually are not back for More
the early seating and this proved to be a good choice as we had lovely people on our table and there seemed to be a lot of complaints about the waiting times on anytime dining.Just as everything seemed to be going well we then had the problem with NOISE in our cabin and this ultimately spoilt our holiday.Our cabins were located on deck 8 directly underneath the aft deck pool/bar area, and the noise was constant.Everytime somebody moved their chair or sunbed the dragging noise reverberated around the cabin.This was bad enough during the day ,especially when you were trying to rest after a hectic day on shore but it was a lot worse when it continued into the early hours of the morning(sometimes until 2.30-3.00am.The noise then started up again at about 5.30 as the staff were moving sunbeds and tables.We did complain quite a few times to the front desk and while the staff were friendly there was little they could do as the ship was totally sold out.We did receive a letter stating they were offering us $300 dollars per cabin for our inconvenience but we have requested a better offer as we had virtually no sleep all trip,and even didn't manage to go ashore at Livorno (Florence) as we were so exhausted.As we were only able to book a guaranteed verandah cabin(and not a specific deck or cabin)we felt unfairly treated and this has made us think twice about travelling with HAL again. We did generally enjoy the ship although there was very little entertainment on any day or night, and there were a lot of unsupervised children breaking all the rules in the pool area making it generally unpleasant on most days.The service in general was pretty good as was the food, we especially liked the lido for choice and we always found a seat even when it was busy.The ports were generally good and easy to do your own thing in(especially as HAL prices for tours and transport are the highest we have ever seen).It was a shame about the cabin noise as otherwise we would have had a very good time, but having very little sleep for 12 nights is not good and definately had a big impact on our enjoyment. This is our primary reason behind the overall low score as we need another holiday to recover from the sleep deprivation!! Disembarkation very easy and we decided to get taxi to the airport which took about 25 mins. Organisation of the taxi queue by the port Police was excellent and prevented any arguments. Taxi cost was â¬27 (â¬30 with tip) for all four of us. HAL wanted $39 EACH for coach transfer. Less
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