NCL Dusk where Dissappointment is an Understatement: Norwegian Dawn Cruise Review by trailhead
Overall Member Rating
NCL Dusk where Dissappointment is an Understatement
Embarkation: New York (Manhattan)
WHERE TO START!!! The terminal was chaos no direction people flooding in from every direction, glad I was able to take a train to Grand Central from upstate 21 dollars RT and an 8 dollar taxi to the terminal beats almost $300 to park. Got introduced right from the start to the endless supply of skin drying alcohol based hand sanitizer, started with the initial spray down before getting on the ship. Got FREE glass of champagne upon entrance to the ship. Must have tried to use as a distraction from the mass chaos in the lobby. The lines were More deep and all in this small lobby for excursions, restaurants, promotions, customer service. There was no direction and worst of all no visible hospitality staff to assist. THIS WAS A GIANT FREE FOR ALL. One person was working the excursion desk upon entry she was very nice but overwhelmed by the line of so many people finally a second person appeared after I was on line for over a half hour.
We were told our room was ready. We had two twins we specifically asked to have them together. Could not find our room steward. We wanted our fridge emptied, I like Ice in the room so I wanted that, most of all I just wanted that cruise type service. The room size was OK, small 13" basic tv no remote. Still no room steward called front desk guess what slow to answer, finally got someone, said they would take care of it. Still did not meet room steward until next afternoon and did not even introduce himself. Never got ICE, never got turn down service, no TOWEL ANIMALS, barely got towels had to call about that too guess took forever to get answer. Never removed any dirty dishes or glassware. We negotiated some of the gratuity at the end with the front desk.
FOOD: HORRIBLE!!!! Food was seemed to be the same everynight the menus never seemed to change. Very manufactured not appealing, lacked flavor but very high in salt at least by taste. Breakfast: stunk! Buffet horrible with long lines, powdered eggs one omelet station in each line with only one cook doing 2 omelets at a time. Blue Lagoon was ok more like a mini diner. Lunch: the outdoor BBQ's were ok but if I'm spending the money I did I should get better than hamburgers and hot dogs. You could go to the buffet hall more like a school cafeteria line and have a few more choices and a decent variety. Dinner: They almost force you to go to specialty rest. They are good they have the legendary service you expect to get on a cruise but you pay for it. Monday nite was our anniversary we went to cagneys it was very good but with two drinks and dinner $81. Tex Mex Salsa was excellent worth the money there. The Italian joint was also good but service was very poor which seemed to be a theme for the ship. The main dining rooms horrible service and same menu every night. Blue lagoon, bimini bar, -good for a quick snack.
Entertainment- Pub crawl was great had a lot of fun, the shows were good not spectacular, the comedian was great, and so was the improve show. Other than that the entertainment was non-existent after dark any where you went full of young kids if there was. The bars were all ok but all closed early and lacked service and entertainment.
Deckside- pool?? WHERE???? Couldn't find it through the sea of 2000 people trying to do the same thing. On the deck -get out early to try and find a lounge chair because everyone else does and staff does nothing about it. So when in Rome do as the Romans RIGHT!!!! Otherwise be prepared to search for some time for a chair. No deck security at all even at night this is not good especially for a ship that has lost people at sea and is full of rowdy adults and teenagers.
Biggest positive -BERMUDA was beautiful but expensive but we knew this ahead of time. Do not use cruise excursions you can walk off boat and find many wonderful people that will be willing to assist you with whatever your needs are. Save you nickels and dimes they will take them. Example for $150 you could get access to the big lap pool in the spa as well as the sauna, and whirlpool. Why do I have to pay that much, my gym membership at home for the year costs that much and has all the same stuff. I could probably go on forever about how bad this cruise was and I have many other things but the best I can tell you is unless you get this cruise at a very cheap price. DO NOT TAKE!!!!!!! I didn't listen and I learned the hard way Less
Understaffed and over priced b...
NCL Always Delivers
Dawn is a beautiful ship