We were pleasantly surprised at the food, and level of service on the Emerald Princess after having just completed two cruises with NCL which we thought were ok. Princess was definitely ahead in many ways. We stayed at the Hilton in Copenhagen the night before we embarked and were very pleased with the comfort of our room and that we were able to check in at 9:30 am after rolling our bags over from the attached airport. Our room included complimentary snacks and drinks at night where we met several people who were on the same cruise. We also had a huge buffet breakfast that was included in the room rate.
Embarkation was smooth. We arrived after sharing a taxi with another man we met at the hotel. The cost was 305 Danish kroner.
We were in a mini-suite on Dolfin deck with an uncovered balcony which we liked because it let in as much sun as possible. We had no problem with any one above us.The only problem we had was the family that had rooms on both sides of us. The children were ramming between the rooms until after midnight. I spoke to the mother and it did stop.Our steward Pinyo was wonderful. The bed was great and I loved having a bathtub after the long days of touring.
We ate most dinners in Michelangelo with George at a table for two. The food and service were perfect.We walked in about 6-6:30 each night and asked for a table for two in George's area and never waited at all. We did try the buffet on two nights and it was ok. We liked having drinks brought to us and the plates were as big as trays . Room service was on-time and accurate the mornings were ordered it. A big relief was that the wake-up service also worked perfectly.
We disembarked on our own at about 7 am pulling our own bags and had no problem getting a taxi to the airport.
We liked 3 of the shows a lot. We left after a few minutes of the Shoes Show, but the rest were good.
The only problem we had is so preventable, it's amazing that Princess allows it to keep happening. That was their employees preventing the independent tour passengers from leaving the ship in St. Petersburg until all the Princess Excursion passengers were out. We had booked DenRus for the two days and went to deck 4 about 6:45 where we were rudely told to go to deck 5. We and many others were held there until about 7:40. We still saw more for less money even after their holding us in the ship.