Serenade of the Seas Review

Poor customer service

Review for the Southern Caribbean Cruise on Serenade of the Seas
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toonlady
2-5 Cruises • Age 60s

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Sail Date: Feb 2017
Cabin: Interior Stateroom

travel agent found this cruise for us - DISASTER.we had lots of problems with the cabin allocation prior to sailing. one of the party is disabled and needs the use of a wheelchair on occasion. although i followed all RC's instructions, completed the relevant forms and e mailed the request for a cabin close to restaurants/elevator my request was totally ignored. we were allocated a tiny interior 'stateroom' (more like a prison cell) a long walk to elevators, at the opposite end of the ship to restaurants etc. and to top it all off the linen station was parked right outside our cabin every day making it impossible to get the wheelchair in or out of the cabin. The request to change cabins was met with a NO!

Would not recommend interior cabins.we developed really bad chest infections and coughs caused we think by the air con which you have to have on constantly as it is so hot and you cant turn it off.

Windjammer food was at most what we would expect of a typical 3 star all inclusive hotel. Basic and bland. don't expect to get a glass of wine with your meal here as the self serve bar didnt serve alchohol and we found it almost impossible to find a waiter to serve us.

Cabin Review

Interior Stateroom

Cabin N

small and compact. clean. would opt for balcony if cruising again

10 Helpful Votes
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