MSC .The customer is King. Pull up your socks.: MSC Orchestra Cruise Review by kysen
Overall Member Rating
MSC .The customer is King. Pull up your socks.
Embarkation: Fort Lauderdale (Port Everglades)
For the first 10 days of the cruise,the Captain was no where to be seen and it seems he thinks HE is the most important person on the ship. Forget that.The fare paying passengers are the ones who should receive applause, not the Captain.Eventually the Captain turned up one evening in the Theatre and the passengers was asked to give him a standing ovation.He should change his name to Captain Conceit. We had a few issues with some of the rude and arrogant European passengers, but in fairness , that is not the fault of MSC.Neither is the annoying habit of making announcements is so many languages. Some of the shows in the theatre was good, but there was some that were actually horrible, and tested the patience of the audience.One Act particularly insulted the intelligence of the audience. We were advised by the Sydney office of MSC that they had appointed Customers Relations Managers on their Cruise ships, but they made themselves difficult to find.You had to go through some many channels to find them.It seems they simply did not want to engage with the passengers. Several American couples who we had befriended made known the fact that they will never cruise with MSC again. What do I say?? MSC pull up your socks. We want to cruise with you again. Remember the Customer is King.One good thing that did happen, we made so many lasting friends on the cruise.We had sailed on previous MSC cruises, but this one, was of a standard, below expectations Less
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