Marco Polo Review

3.5 / 5.0
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Near fatal incident and management failures

Review for South America Cruise on Marco Polo
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Heatherutteridge
6-10 Cruises • Age 60s

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Sail Date: Jan 2017

My husband booked a snorkelling tour through Cruise and Maritime with Starwind cruises St Georges of Grenada .He and others were told to be on board by 45 minutes , he set his Omega accurate dive watch . At 40 minutes when he was 2 yards from the rear of the boat , they started the engines and left . He managed to hold his mask on and not drown in the turbulence . This was 3/4 off a mile off shore with rocks and no buildings . There was 1 other boat with divers he swam 1/2 a mile to it praying that it would not leave , and hoping he would not drown with exhaustion . The rescuer recalled the Starwind , the Captain of which said it dont matter man , and was intent on handing out the rum . The escort from Cruise and Maritime did not identify , help or even ask if medical help was necessary . The tour manager Susan of the Marco polo , was obstructive , lied and failed to help in any manner . Cruise and Maritime have apologised and offered 400 pounds for the distress caused by this potentially fatal incident and are reviewing if they may use this company ie Starwind Cruises again .

All of the above is documented and we have statements of other passengers and witnesses to the fact that Starwind cruises did not carry out a head count .

I have witnesses to the fact that the Cruise and Maritime staff lied , I had asked immigration officers to help us report the incident as no one was aboard the Marco Polo except the navigational officer , the officers arranged a meeting with the Shore Agent for CMV , at 8.30 pm Susan claimed she had a phone call that he was not attending , at this point he stepped forward and identified himself .

Cabin Review

Reasonable , cabin staff were helpful and lovely .

5 Helpful Votes
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