The embarcation was excellent but from then on, it was all downhill. The cabin was the smallest that we have encountered and I had to limbo round a drop down bed on the wall to get to my side of the bed while my wife squeezed down the other side.
The "Freestyle" dining should be entitled Freestyle Spending as of the advertised 12 restaurants, 8 required extra payments just to enter and then there couble be further extra charges once you were seated, then plus the gratuity. Of the four that were left, two were the usual large dining rooms but with less choices and a reduced number of courses in comparison to other cruise lines. The remaining two were the buffet and a small one offering snacks.
In the buffet, several hot drinks machines were regularly out of order. When I mentioned this to one of the staff, he shrugged his shoulders and said that it was like this on the previous cruise. There were regular shortages of crockery and on one occasion, they brought out paper cups.
There were long queues for the dining rooms and the publicised booking system was not available for peak times. Great if you wanted to eat early or late, when there no problem getting a table anyway but useless between 6.00 and 8.00. After queueing for 20 minutes outside the dining room, we found that we were then given a recall device to call us when there was a free table!
The entertainment was the high point of the cruise as the shows were excellent and the musicians great.
Whilst some of the crew were friendly and efficient, many were not and had the aweful rictus smile with cold eyes. Our cabin steward fitted the latter category and regularly missed items from our cabin.