We chose this cruise because we wanted to enjoy the experience of the arctic in winter from the comfort of a cruise ship and hoped to see snow covered, breathtaking scenery and the northern lights.
We also wanted to eat well, have a comfortable cabin, socialise with like minded folk and to be entertained. Sounds a lot to ask for... but we were paying £270 a day plus excursions, plus drinks, plus a "gratuities charge" of another £8 a day on top.... we thought that our expectations should be met.
Embarkation was good.... we walked straight in. The only frustration was that photographers had blocked the entire corridor and were forcing everyone to wait while they took snaps. Really annoying when we were keen to get on board and find a loo after a long journey. Really sad for those with medical conditions and mobility problems as well. Just gave the impression of no consideratioin.